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Carriers check that your messages match the use case.",{"type":1144,"content":1182},[1183,1194,1205,1216],{"type":1099,"content":1184},[1185],{"type":31,"attrs":1186,"content":1187},{"textAlign":869},[1188,1192],{"text":1189,"type":939,"marks":1190},"- Multi-use (recommended).",[1191],{"type":970},{"text":1193,"type":939}," Transactional updates and promotional offers from one agent. Suits most businesses.",{"type":1099,"content":1195},[1196],{"type":31,"attrs":1197,"content":1198},{"textAlign":869},[1199,1203],{"text":1200,"type":939,"marks":1201},"- OTP.",[1202],{"type":970},{"text":1204,"type":939}," One-time passwords and verification codes only.",{"type":1099,"content":1206},[1207],{"type":31,"attrs":1208,"content":1209},{"textAlign":869},[1210,1214],{"text":1211,"type":939,"marks":1212},"- Transactional.",[1213],{"type":970},{"text":1215,"type":939}," Service messages such as order updates, appointment reminders and account alerts. 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If you plan to send RCS through the SMS API, the agent must use non-conversational billing.","https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002F0b5d0db86c\u002Frcs-onboarding-guide-billing-compare.png",{"size":1236},"2880x1800",{"text":1238,"type":939,"marks":1239},"The Compare billing categories dialog.",[1240],{"type":966,"attrs":1241},{"color":1067},{"type":31,"attrs":1243,"content":1244},{"textAlign":869},[1245,1247],{"text":1246,"type":939},"Click ",{"text":1248,"type":939,"marks":1249},"Continue.",[1250],{"type":970},{"type":1003,"attrs":1252,"content":1253},{"level":1005,"textAlign":869},[1254],{"text":1255,"type":939},"Public profile",{"type":31,"attrs":1257,"content":1258},{"textAlign":869},[1259],{"text":1260,"type":939},"Define how your brand appears to your customers receiving RCS messages.",{"type":31,"attrs":1262,"content":1263},{"textAlign":1052},[1264,1271],{"type":1055,"attrs":1265},{"id":1266,"alt":1267,"src":1268,"title":17,"source":17,"copyright":17,"meta_data":1269},232148540861136,"Step 2 of the Create RCS agent wizard, Public profile. The form lists display name, description, colour, logo image, banner image, phone number and label, email and label, website and label, privacy policy and terms of service. A phone preview on the right shows the WellCare profile with Call, Website, Email and Search buttons.","https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002Ff0d55475f9\u002Frcs-onboarding-guide-create-step2.png",{"size":1270},"2880x3868",{"text":1272,"type":939,"marks":1273},"Public profile, with the live phone preview.",[1274],{"type":966,"attrs":1275},{"color":1067},{"type":1277,"attrs":1278},"blok",{"id":1279,"body":1280},"948ad309-3f40-4c8d-8485-106a124f6ed6",[1281],{"_uid":1282,"style":875,"table":1283,"title":17,"footer":1417,"buttons":1420,"component":1416,"is_markdown":303},"i-297fdd93-c5a1-4130-b843-1de765bdff38",{"tbody":1284,"thead":1406,"fieldtype":1416},[1285,1299,1311,1323,1335,1347,1359,1371,1383,1395],{"_uid":1286,"body":1287,"component":1298},"c7ff90d4-ce69-4111-88ff-97a9e94ea21d",[1288,1292,1295],{"_uid":1289,"value":1290,"component":1291},"32ee62fc-e373-44a4-82a1-ec319e2f0096","Display name","_table_col",{"_uid":1293,"value":1294,"component":1291},"6beed3fa-21d8-4325-9016-74cca45a2c22","The name at the top of the conversation and on the profile",{"_uid":1296,"value":1297,"component":1291},"6bf239bf-ae04-4267-b2d8-471578db6fd8","Up to 40 characters. Your brand name as customers know it.","_table_row",{"_uid":1300,"body":1301,"component":1298},"d8e0a784-a320-4e31-9c66-a3a40a4661e9",[1302,1305,1308],{"_uid":1303,"value":1304,"component":1291},"750bccbd-f3e1-42dd-82b7-a739dd4b3ba8","Description",{"_uid":1306,"value":1307,"component":1291},"d5822518-6a16-4122-b427-942397819bc6","One line under the name on the profile",{"_uid":1309,"value":1310,"component":1291},"a95b8e04-63e9-47df-8248-491c485a8142","Up to 100 characters of plain text. Say what the agent does; some carriers reject taglines and slogans.",{"_uid":1312,"body":1313,"component":1298},"c62d9f8c-6f87-4492-a12a-803c4dddeca3",[1314,1317,1320],{"_uid":1315,"value":1316,"component":1291},"2c7bacd1-e1ed-4823-96af-58f32d69adc4","Colour",{"_uid":1318,"value":1319,"component":1291},"7e684ecd-e17d-40c9-9184-eca14a5fcac9","The highlight colour for the main icons",{"_uid":1321,"value":1322,"component":1291},"d6fbf359-4a05-4631-af94-78f0ab701666","A six-digit hex colour. It must have a contrast of at least 4.5:1 against white, so pastels are rejected.",{"_uid":1324,"body":1325,"component":1298},"b1831b7e-8e41-4f40-9de7-d7362d046958",[1326,1329,1332],{"_uid":1327,"value":1328,"component":1291},"ac1944b0-f048-4e32-8df1-fda513c7268a","Logo image",{"_uid":1330,"value":1331,"component":1291},"c21efe7f-6999-40ce-875e-385e82fae9f1","The circular avatar beside every message",{"_uid":1333,"value":1334,"component":1291},"6974b425-4c7b-4c2c-9e6c-3c0cf60cbcbb","224 × 224 px (square), PNG or JPEG, 50 KB or smaller.",{"_uid":1336,"body":1337,"component":1298},"986ba58a-859c-4a94-8039-c8a43fd26f8f",[1338,1341,1344],{"_uid":1339,"value":1340,"component":1291},"84deb6cc-6e3f-4bc4-b92e-16f9f02281cd","Banner image",{"_uid":1342,"value":1343,"component":1291},"2188c787-b12e-4208-b650-6d1b6973f108","The header image on the profile",{"_uid":1345,"value":1346,"component":1291},"f09e9283-147e-4503-bfab-0d4c71df4e40","1440 × 448 px, PNG or JPEG, 200 KB or smaller.",{"_uid":1348,"body":1349,"component":1298},"be0f8b6b-5875-4b75-a3f9-bf72c87bd36a",[1350,1353,1356],{"_uid":1351,"value":1352,"component":1291},"32e1b7c4-2dc7-4eba-8457-11753f8bc348","Phone number and label",{"_uid":1354,"value":1355,"component":1291},"77db32e0-3073-45cc-a487-a5704d993117","The Call button",{"_uid":1357,"value":1358,"component":1291},"474d71b2-2791-462c-b41f-279bf778205d","International format, for example +61412345678. Any customer-facing line, separate from the SMS fallback sender. Label up to 25 characters, such as “Support”.",{"_uid":1360,"body":1361,"component":1298},"839ebfee-eddd-4ed3-a695-842e92c24e24",[1362,1365,1368],{"_uid":1363,"value":1364,"component":1291},"f3609374-1305-4b2a-8d5c-89910237c1da","Email and label",{"_uid":1366,"value":1367,"component":1291},"077e191b-a88a-4a6c-b1ee-2125c0c73236","The Email button",{"_uid":1369,"value":1370,"component":1291},"910c76dc-feae-4f77-ac1e-3d56d22b3bf6","Label up to 25 characters.",{"_uid":1372,"body":1373,"component":1298},"78421bce-487d-4d89-a9ce-2cfa775db4c8",[1374,1377,1380],{"_uid":1375,"value":1376,"component":1291},"9186f692-8a72-48ea-8588-1c84e32e4857","Website and label",{"_uid":1378,"value":1379,"component":1291},"d0c6dbb5-fd4a-4853-b8c2-6228f8666e31","The Website button",{"_uid":1381,"value":1382,"component":1291},"7f6aab9b-05a5-4526-9baf-26fad31613c6","An http or https address. Label up to 25 characters.",{"_uid":1384,"body":1385,"component":1298},"5503bf50-718c-4f90-86f7-b84eed1d2fa7",[1386,1389,1392],{"_uid":1387,"value":1388,"component":1291},"49e7c451-085f-45db-ae41-593036c7e789","Privacy policy",{"_uid":1390,"value":1391,"component":1291},"9a65ba16-55f1-4bfd-9eca-a7d1d12f4fc0","A View Privacy Policy link on the profile",{"_uid":1393,"value":1394,"component":1291},"e744453a-c682-4a9b-afd7-84afa61c27c0","A public https URL that opens without a login. Carriers open it during launch review.",{"_uid":1396,"body":1397,"component":1298},"4c90f086-8f01-4f1c-b943-bf63593c3828",[1398,1401,1404],{"_uid":1399,"value":1400,"component":1291},"662dc969-bb92-4e1a-94af-43cd63c14342","Terms of service",{"_uid":1402,"value":1403,"component":1291},"af9007d4-3fda-4b00-a074-be5bbed52baf","A View Terms of Service link on the profile",{"_uid":1405,"value":1394,"component":1291},"8f2e5d98-f50a-470e-bff4-82194cdd6780",[1407,1411,1414],{"_uid":1408,"value":1409,"component":1410},"6c447938-7431-4a70-9e6a-8bcffee0ad4b","Field","_table_head",{"_uid":1412,"value":1413,"component":1410},"f6b65cbf-469b-47df-8cb5-8612f02040c7","What customers see",{"_uid":17,"value":1415,"component":1410},"Details","table",{"type":28,"content":1418},[1419],{"type":31},[],{"type":1003,"attrs":1422,"content":1423},{"level":1005,"textAlign":869},[1424],{"text":1425,"type":939},"Review",{"type":31,"attrs":1427,"content":1428},{"textAlign":869},[1429,1431,1435,1437],{"text":1430,"type":939},"Check the summary. Agent name, brand name, hosting region, billing category and use case cannot be changed after this point. The public profile can be edited until the agent is verified for launch. Use ",{"text":1432,"type":939,"marks":1433},"Back ",[1434],{"type":970},{"text":1436,"type":939},"to fix anything, then click ",{"text":1438,"type":939,"marks":1439},"Create this agent.",[1440],{"type":970},{"type":31,"attrs":1442,"content":1443},{"textAlign":1052},[1444,1451],{"type":1055,"attrs":1445},{"id":1446,"alt":1447,"src":1448,"title":17,"source":17,"copyright":17,"meta_data":1449},232148558326481,"Step 3 of the Create RCS agent wizard, Review agent details before creating. An Agent details card summarises the brand, hosting region, billing category and use case, and a Public profile card lists every profile field, with the phone preview on the right and a Create agent button.","https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002Fb1f1ddbdc7\u002Frcs-onboarding-guide-create-step3-review.png",{"size":1450},"2880x3228",{"text":1452,"type":939,"marks":1453},"Review: everything the agent will be created with.",[1454],{"type":966,"attrs":1455},{"color":1067},{"_uid":1457,"title":1458,"header":1466,"classes":17,"content":1467,"spacing":986,"component":1029,"sectionId":17},"b95ecf43-3a75-478d-a00d-d277129f9de9",{"type":28,"attrs":1459,"content":1460},{"backgroundColor":869},[1461],{"type":31,"attrs":1462,"content":1463},{"textAlign":1037},[1464],{"text":1465,"type":939},"Test your agent","STEP 02",{"type":28,"attrs":1468,"content":1469},{"backgroundColor":869},[1470,1493,1508,1513,1549,1554],{"type":31,"attrs":1471,"content":1472},{"textAlign":869},[1473,1475,1479,1481,1485,1487,1491],{"text":1474,"type":939},"The last step of the wizard is a first test. The same ",{"text":1476,"type":939,"marks":1477},"Test devices",[1478],{"type":970},{"text":1480,"type":939}," table and ",{"text":1482,"type":939,"marks":1483},"Send a test",[1484],{"type":970},{"text":1486,"type":939}," message card are on the agent's ",{"text":1488,"type":939,"marks":1489},"Test message",[1490],{"type":970},{"text":1492,"type":939}," tab, so you can come back and test at any time.",{"type":31,"attrs":1494,"content":1495},{"textAlign":1052},[1496,1503],{"type":1055,"attrs":1497},{"id":1498,"alt":1499,"src":1500,"title":17,"source":17,"copyright":17,"meta_data":1501},232148574628562,"Step 4 of the Create RCS agent wizard. The heading reads: Your agent is now created and ready to test. A test device table lists one phone number, and a Send a test message card offers a device selector and the samples Text message, Image, Rich card and Carousel, with a phone preview on the right.","https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002Fa58fb60fb8\u002Frcs-onboarding-guide-create-step4-test.png",{"size":1502},"2880x2356",{"text":1504,"type":939,"marks":1505},"The test step: test devices and the Send a test message card.",[1506],{"type":966,"attrs":1507},{"color":1067},{"type":31,"attrs":1509,"content":1510},{"textAlign":869},[1511],{"text":1512,"type":939},"You need a phone that can receive RCS:",{"type":1144,"content":1514},[1515,1526],{"type":1099,"content":1516},[1517],{"type":31,"attrs":1518,"content":1519},{"textAlign":869},[1520,1524],{"text":1521,"type":939,"marks":1522},"Android.",[1523],{"type":970},{"text":1525,"type":939}," Any Android phone with RCS switched on in Google Messages.",{"type":1099,"content":1527},[1528],{"type":31,"attrs":1529,"content":1530},{"textAlign":869},[1531,1535,1537,1547],{"text":1532,"type":939,"marks":1533},"iPhone.",[1534],{"type":970},{"text":1536,"type":939}," An ",{"text":1538,"type":939,"marks":1539},"iPhone on iOS 18",[1540,1544],{"type":983,"attrs":1541},{"href":1542,"uuid":1543,"anchor":869,"target":776,"linktype":18},"\u002Fresources\u002Farticles\u002Fhow-apple-support-for-rcs-could-transform-messaging","387b8af6-1fb3-4063-8e89-e4b251f1bba6",{"type":966,"attrs":1545},{"color":1546},"#4C23CC",{"text":1548,"type":939}," or later, with RCS turned on in Messages settings, can be a test device in countries where RCS business messaging is enabled for iPhone.",{"type":31,"attrs":1550,"content":1551},{"textAlign":869},[1552],{"text":1553,"type":939},"Testing with an Australian mobile number? Use an Android phone for now. RCS business messaging is not yet available on iPhones using Australian mobile networks.",{"type":1094,"attrs":1555,"content":1556},{"order":1096},[1557,1575,1588,1595],{"type":1099,"content":1558},[1559],{"type":31,"attrs":1560,"content":1561},{"textAlign":869},[1562,1563,1567,1569,1573],{"text":1246,"type":939},{"text":1564,"type":939,"marks":1565},"Add test device.",[1566],{"type":970},{"text":1568,"type":939}," Enter the number in international format, for example +61412345678, and click ",{"text":1570,"type":939,"marks":1571},"Add device.",[1572],{"type":970},{"text":1574,"type":939}," You can add up to 5 devices.",{"type":1099,"content":1576},[1577],{"type":31,"attrs":1578,"content":1579},{"textAlign":869},[1580,1582,1586],{"text":1581,"type":939},"Under ",{"text":1583,"type":939,"marks":1584},"Send a test message",[1585],{"type":970},{"text":1587,"type":939},", choose an accepted device and select one of the pre-made messages to send to your phone to see your brand in action.",{"type":1099,"content":1589},[1590],{"type":31,"attrs":1591,"content":1592},{"textAlign":869},[1593],{"text":1594,"type":939},"Check the phone. The message arrives from your branded profile with your logo, name and description. Until the agent is launched, some operators label it as unverified.",{"type":1099,"content":1596},[1597],{"type":31,"attrs":1598,"content":1599},{"textAlign":869},[1600,1601,1605],{"text":1246,"type":939},{"text":1602,"type":939,"marks":1603},"Save & complete",[1604],{"type":970},{"text":1606,"type":939}," to go to the agent's page.",{"_uid":1608,"title":1609,"header":1617,"classes":17,"content":1618,"spacing":986,"component":1029,"sectionId":17},"fb76acab-5a83-4dc4-ae9d-35e1c24ef916",{"type":28,"attrs":1610,"content":1611},{"backgroundColor":869},[1612],{"type":31,"attrs":1613,"content":1614},{"textAlign":869},[1615],{"text":1616,"type":939},"Launch","STEP 03",{"type":28,"attrs":1619,"content":1620},{"backgroundColor":869},[1621,1626,1675,1686,1701],{"type":31,"attrs":1622,"content":1623},{"textAlign":869},[1624],{"text":1625,"type":939},"Test thoroughly before you launch. Once you click Launch agent, the profile is locked and carriers review the agent exactly as you submitted it. Fixing a mistake after launch needs Kudosity's help and can mean a fresh verification or even a new agent. Before you launch, check that:",{"type":1144,"content":1627},[1628,1635,1642,1661,1668],{"type":1099,"content":1629},[1630],{"type":31,"attrs":1631,"content":1632},{"textAlign":869},[1633],{"text":1634,"type":939},"Test messages arrive on each test device from your branded profile, with the right name, description, logo and banner.",{"type":1099,"content":1636},[1637],{"type":31,"attrs":1638,"content":1639},{"textAlign":869},[1640],{"text":1641,"type":939},"The logo and banner look right on the phone, not cropped or blurry, and the colour is easy to read.",{"type":1099,"content":1643},[1644],{"type":31,"attrs":1645,"content":1646},{"textAlign":869},[1647,1649,1653,1655,1659],{"text":1648,"type":939},"The ",{"text":1650,"type":939,"marks":1651},"Call, Email",[1652],{"type":970},{"text":1654,"type":939}," and ",{"text":1656,"type":939,"marks":1657},"Website",[1658],{"type":970},{"text":1660,"type":939}," buttons work: the number reaches the right line, the email goes to an inbox someone monitors, and the website opens.",{"type":1099,"content":1662},[1663],{"type":31,"attrs":1664,"content":1665},{"textAlign":869},[1666],{"text":1667,"type":939},"The privacy policy and terms of service links open publicly, without a login.",{"type":1099,"content":1669},[1670],{"type":31,"attrs":1671,"content":1672},{"textAlign":869},[1673],{"text":1674,"type":939},"The messages you plan to send match the use case you chose.",{"type":31,"attrs":1676,"content":1677},{"textAlign":869},[1678,1680,1684],{"text":1679,"type":939},"When everything checks out, open the agent's page and click",{"text":1681,"type":939,"marks":1682}," Launch agent",[1683],{"type":970},{"text":1685,"type":939},". Once the launch process begins, Kudosity will contact you, as you will need to complete some additional forms to verify your business for the RCS agent.",{"type":31,"attrs":1687,"content":1688},{"textAlign":1052},[1689,1696],{"type":1055,"attrs":1690},{"id":1691,"alt":1692,"src":1693,"title":17,"source":17,"copyright":17,"meta_data":1694},232148616162005,"The agent page in Kudosity. The Agent details card shows the status, agent ID, brand, hosting region, billing category and use case, with a Launch agent button in its top-right corner. A phone preview on the right shows the agent's profile.","https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002F512b332d64\u002Frcs-onboarding-guide-agent-launch.png",{"size":1695},"2880x1300",{"text":1697,"type":939,"marks":1698},"The agent page with the Launch agent button.",[1699],{"type":966,"attrs":1700},{"color":1067},{"type":31,"attrs":1702,"content":1703},{"textAlign":869},[1704],{"text":1705,"type":939},"Timing depends on the country. Where Google alone approves and you reply promptly, launch takes two to three days. Where operators run their own checks, allow weeks. Brazil's fastest launch took 17 days; the United States and Canada take longer.","content-guide","get-started",{"_uid":1709,"items":1710,"style":1798,"title":1799,"buttons":1805,"spacing":986,"component":1806,"description":1807},"12e00c57-d189-4f4c-955a-0ee9f2cf5ca3",[1711,1723,1740,1756,1767,1778],{"_uid":1712,"title":1713,"marker":17,"content":1714,"titleTag":17,"component":1722},"9fccc41a-372f-4b6f-b8dc-3c4338edde84","I can’t see RCS in the menu",{"type":28,"attrs":1715,"content":1716},{"backgroundColor":869},[1717],{"type":31,"attrs":1718,"content":1719},{"textAlign":869},[1720],{"text":1721,"type":939},"RCS is not switched on for your account yet. Contact your account manager to have it enabled.","accordion-item",{"_uid":1724,"title":1725,"marker":17,"content":1726,"titleTag":17,"component":1722},"933c8e08-cbca-4429-a02d-5ab4600a3024","Can I create a second agent?",{"type":28,"attrs":1727,"content":1728},{"backgroundColor":869},[1729],{"type":31,"attrs":1730,"content":1731},{"textAlign":869},[1732,1734,1738],{"text":1733,"type":939},"Not yet. Each account holds one RCS agent, and the ",{"text":1735,"type":939,"marks":1736},"Create agent",[1737],{"type":970},{"text":1739,"type":939}," button is disabled once one exists. 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