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Flow builder\n2. 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The V2 API:",{"type":31,"attrs":1401},{"textAlign":869},{"type":1122,"content":1403},[1404,1411,1418,1425],{"type":1125,"content":1405},[1406],{"type":31,"attrs":1407,"content":1408},{"textAlign":869},[1409],{"text":1410,"type":978},"Authenticates using your API key",{"type":1125,"content":1412},[1413],{"type":31,"attrs":1414,"content":1415},{"textAlign":869},[1416],{"text":1417,"type":978},"Doesn’t require an API secret",{"type":1125,"content":1419},[1420],{"type":31,"attrs":1421,"content":1422},{"textAlign":869},[1423],{"text":1424,"type":978},"Doesn’t require Base64 encoding",{"type":1125,"content":1426},[1427],{"type":31,"attrs":1428,"content":1429},{"textAlign":869},[1430,1432,1435],{"text":1431,"type":978},"Supports ",{"text":1091,"type":978,"marks":1433},[1434],{"type":1094},{"text":1436,"type":978}," requests",{"type":31,"attrs":1438},{"textAlign":869},{"type":31,"attrs":1440,"content":1441},{"textAlign":869},[1442,1444,1447],{"text":1443,"type":978},"Klaviyo webhooks send  ",{"text":1091,"type":978,"marks":1445},[1446],{"type":1094},{"text":1448,"type":978}," requests, which is why V2 is the appropriate API version for this setup.",{"type":31,"attrs":1450},{"textAlign":869},{"type":31,"attrs":1452,"content":1453},{"textAlign":869},[1454,1456,1460],{"text":1455,"type":978},"The Kudosity V1 API sends using ",{"text":1457,"type":978,"marks":1458},"GET",[1459],{"type":1094},{"text":1461,"type":978},", so it isn’t suitable for this Klaviyo webhook configuration.",{"type":31,"attrs":1463},{"textAlign":869},{"_uid":1465,"title":1466,"header":1473,"classes":17,"content":1474,"spacing":1064,"component":1297,"sectionId":17},"8dde5582-88eb-4b88-a2ae-c42e0c16a88d",{"type":28,"attrs":1467,"content":1468},{"backgroundColor":869},[1469],{"type":31,"attrs":1470,"content":1471},{"textAlign":869},[1472],{"text":939,"type":978},"STEP 2",{"type":28,"attrs":1475,"content":1476},{"backgroundColor":869},[1477,1482,1529,1538,1547,1556,1561],{"type":31,"attrs":1478,"content":1479},{"textAlign":869},[1480],{"text":1481,"type":978},"In Klaviyo,",{"type":1324,"attrs":1483,"content":1484},{"order":1326},[1485,1498,1511],{"type":1125,"content":1486},[1487],{"type":31,"attrs":1488,"content":1489},{"textAlign":869},[1490,1492,1496],{"text":1491,"type":978},"Go to ",{"text":1493,"type":978,"marks":1494},"Flows ",[1495],{"type":983},{"text":1497,"type":978},"in the left-hand panel.",{"type":1125,"content":1499},[1500],{"type":31,"attrs":1501,"content":1502},{"textAlign":869},[1503,1505,1509],{"text":1504,"type":978},"Select",{"text":1506,"type":978,"marks":1507}," Create Flow",[1508],{"type":983},{"text":1510,"type":978},".",{"type":1125,"content":1512},[1513],{"type":31,"attrs":1514,"content":1515},{"textAlign":869},[1516,1518,1522,1524,1528],{"text":1517,"type":978},"Choose a pre-built template from ",{"text":1519,"type":978,"marks":1520},"Browse by goal",[1521],{"type":983},{"text":1523,"type":978},", or select ",{"text":1525,"type":978,"marks":1526},"View All Goals",[1527],{"type":983},{"text":1510,"type":978},{"type":31,"attrs":1530,"content":1531},{"textAlign":869},[1532],{"type":1375,"attrs":1533},{"id":1534,"alt":17,"src":1535,"title":17,"source":17,"copyright":17,"meta_data":1536},220196747368108,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002F1515x756\u002Ffd35b62108\u002Fklaviyowebhooks_createflow.png",{"size":1537},"1515x756",{"type":31,"attrs":1539,"content":1540},{"textAlign":869},[1541,1543],{"text":1542,"type":978},"4. 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",{"text":1699,"type":978,"marks":1719},[1720],{"type":1094},{"text":1722,"type":978}," header authenticates the request with Kudosity.",{"type":31,"attrs":1724,"content":1725},{"textAlign":869},[1726],{"type":1375,"attrs":1727},{"id":1728,"alt":17,"src":1729,"title":17,"source":17,"copyright":17,"meta_data":1730},220198110803631,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001817\u002F568x543\u002Fd43e565871\u002Fklaviyowebhooks_webhookdetails.png",{"size":1731},"568x543",{"_uid":1733,"title":1734,"header":1741,"classes":17,"content":1742,"spacing":1064,"component":1297,"sectionId":17},"da2e5e17-db66-4bf0-ba59-9aa48a3ae354",{"type":28,"attrs":1735,"content":1736},{"backgroundColor":869},[1737],{"type":31,"attrs":1738,"content":1739},{"textAlign":869},[1740],{"text":951,"type":978},"STEP 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Use the following structure as a starting point:",{"type":1662,"attrs":1751,"content":1753},{"class":1752},"language-json",[1754],{"text":1755,"type":978},"{\n\n  \"sender\": \"YOUR_SENDER_ID\",\n\n  \"recipient\": \"{{ person.phone_number }}\",\n\n  \"message\": \"Hi {{ person.first_name|default:'there' }}, your message content here.\"\n\n}",{"type":1103,"attrs":1757,"content":1758},{"level":1165,"textAlign":869},[1759],{"text":1760,"type":978},"What fields are required in the Kudosity SMS request?",{"type":1238,"attrs":1762},{"id":1763,"body":1764},"e0ba1b85-daf6-48ac-a715-b1092255bdb7",[1765],{"_uid":1766,"style":875,"table":1767,"title":17,"footer":1811,"buttons":1814,"component":1292,"is_markdown":303},"dfdfbb66-4a08-4b33-9e9b-5ac2ffa2b3e4",{"tbody":1768,"thead":1805,"fieldtype":1292},[1769,1778,1787,1796],{"_uid":1770,"body":1771,"component":1256},"a80e4274-e86d-4b1a-92a7-1e3285c8fff2",[1772,1775],{"_uid":1773,"value":1774,"component":1252},"ab20da47-d06e-4e08-a9ba-24aa7f2bfa8d","Sender",{"_uid":1776,"value":1777,"component":1252},"ba66e935-ed0b-499f-be5b-a5c45f982a1a","Your Kudosity branded sender ID or virtual number in.",{"_uid":1779,"body":1780,"component":1256},"e42e4c69-d182-40b0-89a7-22c53fa8c769",[1781,1784],{"_uid":1782,"value":1783,"component":1252},"0867162a-7243-4f38-b5bb-c3165ba8e7e6","Recipient",{"_uid":1785,"value":1786,"component":1252},"9fd9d05e-e1a9-4691-a0fb-47c569fc68fa","The customer's phone number, pulled from their Klaviyo profile.",{"_uid":1788,"body":1789,"component":1256},"4e1b6381-c60d-4a01-b36d-eff548cf9770",[1790,1793],{"_uid":1791,"value":1792,"component":1252},"6a551e2f-8de5-4e8d-8252-656b9bc12ea5","Message",{"_uid":1794,"value":1795,"component":1252},"890540b7-7342-48ff-95f4-3ab0433693f0","Your SMS content, which can include Klaviyo profile properties for personalisation.",{"_uid":1797,"body":1798,"component":1256},"6ed28ab0-dfb6-42f1-a90a-c5e44707d4e9",[1799,1802],{"_uid":1800,"value":1801,"component":1252},"57119220-69c2-4a4d-ad31-81ee16181244","Message-ref\n(Optional)",{"_uid":1803,"value":1804,"component":1252},"de4770de-0c71-48c4-9847-9c9d0783cfdb","A custom reference so you can track individual messages later. ",[1806,1809],{"_uid":1807,"value":1808,"component":1288},"d45ae589-159f-486d-95aa-d5df76aa903b","Parameter",{"_uid":1810,"value":1291,"component":1288},"eb185e5f-fcf5-4253-9f5e-8257b6bd0bb7",{"type":28,"content":1812},[1813],{"type":31},[],{"type":1103,"attrs":1816,"content":1817},{"level":1165,"textAlign":869},[1818],{"text":1819,"type":978},"Personalising with Klaviyo profile properties",{"type":1238,"attrs":1821},{"id":1822,"body":1823},"20743985-f4f2-45e5-b3af-ad7be1872ba5",[1824],{"_uid":1825,"style":875,"table":1826,"title":17,"footer":1880,"buttons":1883,"component":1292,"is_markdown":303},"39a44a39-4fd5-4388-8c10-69aeec07b129",{"tbody":1827,"thead":1873,"fieldtype":1292},[1828,1837,1846,1855,1864],{"_uid":1829,"body":1830,"component":1256},"551e564e-2bf9-4430-ada4-8f60166dbf03",[1831,1834],{"_uid":1832,"value":1833,"component":1252},"91e8c7a0-a009-48b0-b583-3b0f73de7868","{{ person.first_name 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fields.",[1890,1893],{"type":1043,"attrs":1891},{"color":1892},"#000000",{"type":983},{"type":1895,"content":1896},"blockquote",[1897],{"type":31,"attrs":1898,"content":1899},{"textAlign":869},[1900],{"text":1901,"type":978},"{{ person.first_name|default:'there' }}",{"type":31,"attrs":1903,"content":1904},{"textAlign":869},[1905],{"text":1906,"type":978},"This helps avoid messages with missing content when a Klaviyo profile doesn’t contain a first name.",{"type":31,"attrs":1908,"content":1909},{"textAlign":869},[1910],{"text":1911,"type":978},"For example, instead of:",{"type":1895,"content":1913},[1914],{"type":31,"attrs":1915,"content":1916},{"textAlign":869},[1917],{"text":1918,"type":978},"Hi , your order has been confirmed.",{"type":31,"attrs":1920,"content":1921},{"textAlign":869},[1922],{"text":1923,"type":978},"the recipient receives:",{"type":1895,"content":1925},[1926],{"type":31,"attrs":1927,"content":1928},{"textAlign":869},[1929],{"text":1930,"type":978},"Hi there, your order has been confirmed.",{"type":1103,"attrs":1932,"content":1934},{"level":1933,"textAlign":869},4,[1935],{"text":1936,"type":978},"How do you add line breaks to an SMS message?",{"type":31,"attrs":1938,"content":1939},{"textAlign":869},[1940],{"text":1941,"type":978},"Use:",{"type":1662,"attrs":1943,"content":1944},{"class":869},[1945],{"text":1946,"type":978},"\\n",{"type":31,"attrs":1948,"content":1949},{"textAlign":869},[1950,1952,1956],{"text":1951,"type":978},"inside the  ",{"text":1953,"type":978,"marks":1954},"message",[1955],{"type":1094},{"text":1957,"type":978}," value.",{"type":1103,"attrs":1959,"content":1960},{"level":1933,"textAlign":869},[1961],{"text":1962,"type":978},"What phone number format should Klaviyo use?",{"type":31,"attrs":1964,"content":1965},{"textAlign":869},[1966],{"text":1967,"type":978},"Store customer phone numbers in E.164 international 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window.",{"type":31,"attrs":2003,"content":2004},{"textAlign":869},[2005],{"text":2006,"type":978},"If you don’t see the confirmation immediately, the copy may still have worked.",{"type":1103,"attrs":2008,"content":2009},{"level":1933,"textAlign":869},[2010],{"text":2011,"type":978},"Cursor behaviour",{"type":31,"attrs":2013,"content":2014},{"textAlign":869},[2015],{"text":2016,"type":978},"The text cursor in Klaviyo’s JSON editor can sometimes move unexpectedly while you type.",{"type":31,"attrs":2018,"content":2019},{"textAlign":869},[2020],{"text":2021,"type":978},"For longer payloads, build and check your JSON in a plain text editor first, then paste the completed payload into Klaviyo.",{"_uid":2023,"title":2024,"header":2031,"classes":17,"content":2032,"spacing":1064,"component":1297,"sectionId":17},"43a30db3-573d-496b-a5c5-be99ba325731",{"type":28,"attrs":2025,"content":2026},{"backgroundColor":869},[2027],{"type":31,"attrs":2028,"content":2029},{"textAlign":869},[2030],{"text":957,"type":978},"OPTIONAL",{"type":28,"attrs":2033,"content":2034},{"backgroundColor":869},[2035,2040,2045,2050,2055,2060],{"type":1103,"attrs":2036,"content":2037},{"level":1165,"textAlign":869},[2038],{"text":2039,"type":978},"Order confirmation SMS",{"type":1662,"attrs":2041,"content":2042},{"class":1752},[2043],{"text":2044,"type":978},"{\n\n  \"sender\": \"YourBrand\",\n\n  \"recipient\": \"{{ person.phone_number }}\",\n\n  \"message\": \"Thanks {{ person.first_name }}! 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Complete your purchase: {{ event.extra.checkout_url|default:'https:\u002F\u002Fyourstore.com\u002Fcart' }} Opt-out reply STOP.\"\n\n}",{"_uid":2066,"title":2067,"header":2074,"classes":17,"content":2075,"spacing":1064,"component":1297,"sectionId":17},"9b74dff6-91df-4663-b16a-ae3dd872162d",{"type":28,"attrs":2068,"content":2069},{"backgroundColor":869},[2070],{"type":1103,"attrs":2071,"content":2072},{"level":1165,"textAlign":869},[2073],{"text":963,"type":978},"STEP 5: ",{"type":28,"attrs":2076,"content":2077},{"backgroundColor":869},[2078,2085,2137,2142,2195],{"type":31,"attrs":2079,"content":2080},{"textAlign":869},[2081],{"text":2082,"type":978,"marks":2083},"Test the integration before switching the flow on.",[2084],{"type":983},{"type":1324,"attrs":2086,"content":2087},{"order":1326},[2088,2095,2102,2109,2116,2123,2130],{"type":1125,"content":2089},[2090],{"type":31,"attrs":2091,"content":2092},{"textAlign":869},[2093],{"text":2094,"type":978},"Set the Klaviyo flow to Manual mode.",{"type":1125,"content":2096},[2097],{"type":31,"attrs":2098,"content":2099},{"textAlign":869},[2100],{"text":2101,"type":978},"Make sure your test Klaviyo profile contains a valid mobile number.",{"type":1125,"content":2103},[2104],{"type":31,"attrs":2105,"content":2106},{"textAlign":869},[2107],{"text":2108,"type":978},"Select Preview on the webhook.",{"type":1125,"content":2110},[2111],{"type":31,"attrs":2112,"content":2113},{"textAlign":869},[2114],{"text":2115,"type":978},"Review the complete JSON payload Klaviyo will send.",{"type":1125,"content":2117},[2118],{"type":31,"attrs":2119,"content":2120},{"textAlign":869},[2121],{"text":2122,"type":978},"Select Send Test Request.",{"type":1125,"content":2124},[2125],{"type":31,"attrs":2126,"content":2127},{"textAlign":869},[2128],{"text":2129,"type":978},"Check your Kudosity message logs.",{"type":1125,"content":2131},[2132],{"type":31,"attrs":2133,"content":2134},{"textAlign":869},[2135],{"text":2136,"type":978},"Confirm the SMS 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to each SMS request and configure a Kudosity webhook to receive status updates.",{"type":31,"attrs":2223,"content":2224},{"textAlign":869},[2225],{"text":2226,"type":978},"Depending on the delivery result, these updates may include statuses such as:",{"type":1122,"content":2228},[2229,2236,2243],{"type":1125,"content":2230},[2231],{"type":31,"attrs":2232,"content":2233},{"textAlign":869},[2234],{"text":2235,"type":978},"sent",{"type":1125,"content":2237},[2238],{"type":31,"attrs":2239,"content":2240},{"textAlign":869},[2241],{"text":2242,"type":978},"delivered",{"type":1125,"content":2244},[2245],{"type":31,"attrs":2246,"content":2247},{"textAlign":869},[2248],{"text":2249,"type":978},"failed",{"type":31,"attrs":2251,"content":2252},{"textAlign":869},[2253],{"text":2254,"type":978},"You can create the delivery webhook using the Create Webhook V2 API. 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