Available in Australia only, this feature enables your customers to send MMS messages, including images and animated GIFs, to an MMS-enabled dedicated virtual number.
When MMS is received, any images or GIFs are forwarded to an email address or URL (SMS API users) of your choice.
Customers can use this feature for a number of reasons, including:
Insurance claims
With inbound MMS your policyholders can send documentation for damages, including photos or videos. Customers involved in accidents can sent evidence directly from the scene, providing real-time information to adjusters.
Health claims
With an MMS enabled number you can process photos of medical receipts, bills and prescriptions via MM. Reducing the need for physical documents and improving your response times. Ensure that all multimedia content received is handled securely and in compliance with your local health and data privacy regulations.
Signed documents or proofs
Not everyone has a scanner and compiling these in an email can take time, slowing your processes down. With an MMS enabled number, customers can directly send photos of signed contracts and agreements.
Customer support
You can offer customer support via MMS. Allowing customers to send images, videos, and audio clips to describe their issue more clearly. Helping your support teams diagnose and resolve problems faster.
Photo contests or competitions
Receive responses from customers as part of interactive marketing campaigns. For example, customers can send photos of themselves using a product to participate in a contest or promotion.
For information about how to obtain an MMS-enabled dedicated virtual mobile number please contact sales on 1300 012 014, complete the form or email helpdesk@kudosity.com
Here’s an example:
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