Scale your conversational messaging
driven by AI
Customer communication is evolving from one-way to two-way conversations. With Kudosity's AI-powered conversational messaging, you can create personalised customer journeys at scale through conversational automation.
Benefits of
Conversational
Messaging
Kudosity's Conversational Messaging brings artificial intelligence to your customer communications, enhancing customer experience and business efficiency.
Develop 1:1 relationships at scale with personalised conversations to increase your revenue in a sustainable way.
Automate your conversations using Natural Language Processing (NLP) to categorise each message's intent and sentiment, providing personalised and humanised responses.
Boost efficiency with large language modelling (LLM), which enables faster AI predictive replies that add extra value to your team's responses.
How you can leverage our
Conversational SMS solution
- Lead Qualification
- Recover Failed Payments
- Update Customer Records
- Boost Fundraising Efforts
Lead qualification
Reduce the costs of your telemarketing program by focusing on the right targets.
Kudosity’s strategic Pre-Calling program warms up your prospects and identifies your high propensity leads.
Recover failed payments
Over $118 billion in fees, labour, and lost revenue were directly attributed to failed payments in 2020.
Kudosity’s failed payment solutions efficiently correct data records through personalised AI text responses.
Update Customer Records
Most companies are going paperless, as postage can be costly, time-consuming, and increase a company's carbon footprint.
Kudosity reduces the burden of updating your customer records to help make the switch.
Boost fundraising efforts
Nurture your 1:1 relationships with donors to create long-lasting, regular donation programs.
Our automated conversations retain a highly personalised human touch.
Explore Kudosity’s AI messaging today and start creating impactful, engaging customer conversations.
Why choose Kudosity’s conversational AI platform?
Zero Code Turnkey Solutions
Our solutions are tailored to your business. No expertise is required in NLP or conversational AI. Access our API for complete process automation.
Humanising engagement
Leverage the power of automation without compromising customer experience in a human way. Build stronger relationships by having human conversations.
Award-winning CX model
Our award-winning solutions focus on the customer experience (CX) with a 5-step customer journey process: Connect, Humanise, Simplify, Trust and Insight to boost engagement and ROI.
Advanced metrics
We design conversations to optimise conversions and track metrics like NPS and positive and negative replies, beyond just tracking delivery.
FAQs
AI-powered conversational messaging, you can create personalised customer journeys at scale through conversational automation.
What exactly is conversational AI, and how does it enhance communication?
Conversational AI refers to the use of artificial intelligence to conduct conversations with users via text. This technology employs advanced algorithms to analyse and understand the context and intent behind user enquiries to provide responses that are relevant and highly personalised. This can help transform standard customer interactions into engaging and meaningful exchanges.
What distinguishes our conversational messaging solutions from others?
Kudosity's conversational messaging stands out due to its deep learning technology that evolves with each interaction, sophisticated Natural Language Processing (NLP) that accurately interprets user intentions and Large Language Modelling (LLM), enabling faster AI predictive replies that add extra value to your team's responses.
What should businesses consider regarding compliance and security when using conversational AI?
When implementing conversational AI, businesses should prioritise compliance with international data protection regulations such as GDPR and CCPA.
Kudosity ensures that all interactions through our platforms are encrypted and that customer data is handled securely, providing your business with the tools to manage consent and safeguard user information effectively.
How can businesses customise and optimise the functionality of our conversational AI?
Our conversational AI can be tailored to fit your specific business needs. This customisation involves training the AI with industry-specific data to enhance its understanding and responsiveness. Also ongoing analysis of interaction patterns allows for continuous improvement, ensuring that the AI effectively addresses customer needs and drives engagement.
Customer success stories
Hear directly from businesses that have experienced growth and streamlined their communication with Kudosity's conversational messaging solutions.
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of Conversational Messaging did this and more; the results proved to be a game changer.
Messaging your customers actually want to receive
Get customers clicking with secure compliant messaging experiences.