Scale your
conversational
messaging
driven by AI
With Kudosity's AI-powered conversational
messaging, you can create personalised
customer journeys at scale.
Conversational Messaging Benefits
Kudosity's Conversational Messaging brings artificial intelligence to your customer communications, enhancing customer experience.
Invest in lasting success. Develop 1:1 relationships at scale with personalised conversations to increase your revenue in a sustainable way.
Automate your conversations using Natural Language Processing (NLP) to categorise each message, providing personalised and humanised responses.
Boost efficiency with large language modelling (LLM), which enables faster AI predictive replies that add extra value to your team's responses.
How you can leverage our Conversational SMS solution
Kudosity's Conversational Messaging brings artificial intelligence to your
customer communications, enhancing customer experience and business efficiency.
Lead Qualification
Reduce the costs of your telemarketing program by focusing on the right targets. Kudosity’s strategic Pre-Calling program warms up your prospects and identifies your high propensity leads.
Recover Failed Payments
Over $118 billion in fees, labour, and lost revenue were directly attributed to failed payments in 2020.
Kudosity’s failed payment solutions efficiently correct data records through personalised AI text responses.
Update Customer Records
Most companies are going paperless, as postage can be costly, time-consuming, and increase a company's carbon footprint.
Kudosity reduces the burden of updating your customer records to help make the switch.
Boost Fundraising Efforts
Nurture your 1:1 relationships with donors to create long-lasting, regular donation programs.
Our automated conversations retain a highly personalised human touch.
Why choose Kudosity’s conversational AI platform?
Zero Code Turnkey Solution
No expertise is required in NLP or conversational AI. Access our API for complete process automation.
Humanising engagement
Leverage the power of automation without compromising customer experience in a human way.
Award-winning CX model
Our solutions with a 5-step customer journey process: Connect, Humanise, Simplify, Trust and Insight.
Advanced metrics
We design conversations to optimise conversions and track metrics like NPS and positive and negative replies.
FAQs
Create personalised customer journeys at scale through conversational and AI-powered conversational messaging.
What exactly is conversational AI, and how does it enhance communication?
Conversational AI refers to the use of artificial intelligence to conduct conversations with users via text. This technology employs advanced algorithms to analyse and understand the context and intent behind user enquiries to provide responses that are relevant and highly personalised. This can help transform standard customer interactions into engaging and meaningful exchanges.
What distinguishes our conversational messaging solutions from others?
Kudosity's conversational messaging stands out due to its deep learning technology that evolves with each interaction, sophisticated Natural Language Processing (NLP) that accurately interprets user intentions and Large Language Modelling (LLM), enabling faster AI predictive replies that add extra value to your team's responses.
What should businesses consider regarding compliance and security when using conversational AI?
When implementing conversational AI, businesses should prioritise compliance with international data protection regulations such as GDPR and CCPA.
Kudosity ensures that all interactions through our platforms are encrypted and that customer data is handled securely, providing your business with the tools to manage consent and safeguard user information effectively.
How can businesses customise and optimise the functionality of our conversational AI?
Our conversational AI can be tailored to fit your specific business needs. This customisation involves training the AI with industry-specific data to enhance its understanding and responsiveness. Also ongoing analysis of interaction patterns allows for continuous improvement, ensuring that the AI effectively addresses customer needs and drives engagement.
What our customers say
Within the first 90 minutes, there was a 4x increase in website visitors and sales increased by 59%. What's even more exciting is the significant growth in first-time customers and returning customers.
A true game changer. Their NLP solution was the most effective marketing tool we've ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven't spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it's also a great broadcast tool to have on hand because it's so much quicker to prepare and send.
The conversational SMS journey allows us to give customers the flexibility to choose when they want to be contacted. It's improved our contact strategy by reducing unnecessary calls and resulted in a 53% engagement rate.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within 10 seconds.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational Al did this and more; the results proved to be a game changer.
Kudosity Webinars
and Events
Discover our upcoming events and on-demand webinars to help
you scale conversations and create better customer experiences.