We envision a more connected future
Together, we’re shaping the future of customer communication, one meaningful connection at a time.
Our Story
For over 15 years, Kudosity has led the way in messaging technology and innovations that make business communications more human.
Our Customers
Our customers seek meaningful connections with their audience, they are looking for a like-minded partner who makes it simple. Kudosity offers award-winning messaging solutions for over 35,000 businesses globally.
Our People
We have significantly invested in our people and technology, enabling us to deliver exceptional customer experiences in communication. Today, our dedicated teams operate from multiple locations across Australia and the Philippines.
Our Company
Our company is committed to listening to our customers and it is our mission to make business more human through conversation. With over 15 years of global messaging innovation and expertise, we've connected over 114 countries.
Our Teams
Our teams enjoy exploring new ideas, inspiring us to create innovative messaging solutions that solve complex business challenges.
- Commercial
- Finance & Operations
- Marketing & Business Intelligence
- People & Culture
- Research & Development
Commercial
Our Commercial team includes: Sales, Customer Success and Technical Support. The team collaboratively strives to achieve our ambitious aspirations for scaling our business.
Our goals are to:
Increase revenue growth: new customer acquisition, identifying new market segments and opportunities to significantly expand our customer base
Enhance existing customer engagement, building lasting relationships with our customers to help them gain maximum value from our products and services
Ensure customer satisfaction by providing timely support, resolving customer issues quickly and efficiently, reducing downtime and enhancing overall product reliability.
Finance & Operations
Our Finance and Operations team drives financial strategy and execution ensuring sustainable growth and long-term value for our stakeholders. We have a deep commitment to operational excellence and play an essential role in enabling our organisation to continue running smoothly and efficiently as we scale.
We're passionate about ensuring our customers and their data are protected. Our products adhere to industry and legal compliance requirements.
Our goals are to:
Empower the business through data-driven financial strategy, with a focus on continuous improvement, adaptability, and collaboration.
Maximise business value and mitigate organisational risks while adhering to the highest ethical standards in all activities.
Safeguard the confidentiality, integrity and availability of our information systems by providing security expertise, maintaining a resilient and secure infrastructure, and fostering a culture of security awareness and compliance.
Marketing & Business Intelligence
Our Marketing and Business Intelligence team is focused on maximising revenue growth to achieve Kudosity’s aspirations to scale. This can be achieved with focus on new customer acquisition and Go-To- Market strategy, as well as enhancing existing customer engagement.
We strategically focus on Growth, Customer Lifecycle, Product Marketing and Brand.
Our goals are to:
Build an exceptional brand that is well known in target markets as trusted, innovative, and appealing.
Deliver insight-driven customer engagement programs for exceptional customer experiences and revenue growth.
Support operational excellence to scale the business via a strong mar-tech stack, employer branding and change management.
People & Culture
Our vision as a People & Culture team is to foster excellence and long-term success for our business through empowering our people. We focus on Talent Acquisition, Development, Workplace Culture, and HR Operations, laying the groundwork for an engaged workforce.
Building on our foundation, we further enhance employee development for high performance and growth, investing in our team to achieve business objectives while positioning ourselves as an employer of choice within our industry.
Our goals are to:
Attract and engage exceptional talent to join our team - promoting diversity and inclusion.
Encourage a culture of growth where our people are engaged, challenged, and empowered to learn and grow daily.
Create exceptional workplace experiences where our employees thrive and feel valued.
Research & Development
Our R&D team is currently transforming our well established communications platform into the next generation. We pride ourselves on solving complex problems through automation, advanced AI, bi-directional messaging and our APIs.
We provide customers with elegant and intuitive solutions for direct communication through SMS and other messaging channels.
Our goals are to:
Transform and modernise our enterprise messaging platform.
Re-imagine our messaging integrations enabling our customers to scale conversations.
Optimise and automate campaign experience through combining our AI/ML technologies with our data and insights.
Executive Leadership
Our leaders are committed to fostering an environment of openness and excellence, ensuring that every decision is made with integrity and strategic foresight.
Life at Kudosity
Meet our people, and read what they think makes Kudosity a great place to work.
Having come from really big corporations, it's so nice to work for a business where everybody's focused on the customer experience, and business decisions get made quickly with the customer at the forefront.
There's a lot of flexibility here and I'm able to balance my family commitments with my days collaborating with the team in office. Being supported with our flexible work environment puts us in a safe headspace, we're able to work more comfortably and not always stressing the smaller things in life.
I started on a completely different path, I had no background in product or software but I saw an opportunity to automate things my clients could do better. It doesn’t matter who you are, where you’re from, if you have a hunger and a desire then ultimately you can do anything.
I started at Kudosity in an entry-level sales support role, but I very quickly learnt the ins-and-outs of customer support. Because our teams work so closely together, you get to not only experience a whole bunch of job functions but get to understand the business, which then empowers you to progress.
The thing that I enjoy is that the sum is greater than the individual parts. We have different specialisations and different strengths in people; when we work together, we're literally able to do greater things than what we could do individually.
Within my first couple of months in the business, I was already owning major people initiatives and have been given a lot of freedom and trust from leadership to choose how I wanted to go about them.
It’s incredible because our diversity has made the business an extremely vibrant place to work. This has a huge impact on our work and one not often realised immediately.
