Connect Ortto with Kudosity for smarter SMS journeys
Turn customer data and behaviour into timely SMS communication. Connect Ortto with Kudosity to bring SMS into automated customer journeys, helping your team engage people based on what they do and where they are in the customer lifecycle.
What is the Ortto SMS integration?
Use the customer context available in Ortto to determine when SMS belongs in a journey and who should receive it. Whether you are welcoming a new customer, following up after an important action or reconnecting with an existing audience, Kudosity gives you another way to reach people when timing matters.
Bring SMS into the moments that shape the customer journey
Welcome new customers
Make SMS part of your onboarding or welcome journey when a direct message can help move the relationship forward. Use customer context to make the communication relevant to where someone is in their journey.
Follow up on customer behaviour
Respond to meaningful customer actions with timely communication. Where supported by your integration setup, behavioural data in Ortto can help determine when an SMS touchpoint should form part of the next step.
Re-engage your audience
Use lifecycle and customer data to identify people who may benefit from another touchpoint. SMS can complement your other channels when you need a more immediate way to reconnect.
Support retention and loyalty
Keep existing customers engaged with relevant communication beyond acquisition. Incorporate SMS into retention journeys based on the customer context and conditions available in Ortto.
How Ortto and Kudosity work together
Ortto brings together the customer context and journey automation, while Kudosity powers the SMS communication that helps turn those journeys into timely customer interactions.
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Connect Ortto and Kudosity
Configure the integration between your Ortto and Kudosity accounts. This gives your customer journeys access to the supported SMS capabilities available through the integration. Exact functionality will depend on your account and integration configuration.
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Define your audience and customer moment
Use the customer data, behaviour or journey conditions available in Ortto to determine who should receive a message and when. This helps make SMS a considered part of the customer experience rather than another message sent to everyone.
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Add SMS to the journey
Bring a supported Kudosity SMS action into the appropriate point in your automated journey. SMS can complement your existing channels when immediacy, reach or a direct customer touchpoint matters. Your team can then build the surrounding journey around the outcome you want to achieve.
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Learn and refine
Monitor your customer journeys and use the insights available to improve targeting, timing and communication over time. Adjust where SMS appears based on how customers engage and what your journey is designed to accomplish. The goal is better-timed communication, not simply more messages.
Why choose Kudosity?
Kudosity is trusted by Australian businesses for reliable, compliant SMS with the infrastructure and certifications to back it up.
Hosted locally and in compliance.
ISO27001 and SOC 2 Type II Certified.
Transparent pricing and customised plans.
Award-winning solutions.
100% Australian owned and managed.
Virtual mobile numbers.
Direct Tier 1 carrier connections only (no grey routes).
24/7 support and dedicated account managers.
Ready to bring SMS into your Ortto journeys?
Connect Ortto with Kudosity to turn customer data and behaviour into timely SMS communication across your automated customer journeys.
FAQs
The integration connects Ortto's customer journey automation with Kudosity SMS capabilities. It allows supported SMS actions to become part of customer journeys informed by the data and conditions available in Ortto.
Ortto and Kudosity can support customer journeys such as onboarding, behavioural follow-up, re-engagement and retention. The specific journeys you can build depend on the customer data, triggers and SMS actions supported by your integration configuration.
Where supported by the integration, Kudosity SMS can be incorporated into automated journeys in Ortto. This allows SMS to complement other customer touchpoints at relevant stages of the journey.
Customer data and conditions available to the integration can help determine who enters a journey and when they receive communication. The exact data and targeting options available depend on your Ortto setup and integration configuration.
Where the relevant behaviour is available as a supported condition or trigger, it can be used to inform a journey that includes SMS. Check your integration configuration for the specific events and actions available.
Yes, where your available customer data and integration configuration support the journey. For example, teams may use lifecycle or behavioural conditions to identify an audience before incorporating SMS into a re-engagement journey.
Two-way messaging should only be promoted where it is supported by the current Ortto and Kudosity integration configuration. The actions available to your account will determine whether replies can form part of an automated journey.
Yes. SMS journeys should account for applicable consent, identification and unsubscribe requirements, as well as customer messaging preferences. Requirements can vary depending on the message type, recipient and destination.