SMS for Salesforce
Increase your revenue by integrating SMS with Salesforce, a cloud-based
solution for Sales and Customer Relationship Management (CRM).
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About Salesforce SMS Integration
A self-service, Salesforce-native add-on that lets your team send and automate SMS directly from Salesforce. If Salesforce is where your team works, SMS shouldn't live somewhere else.
Send 1:1 SMS from Leads, Contacts, Opportunities, Campaigns
Run SMS conversations inside Salesforce records
Trigger messages using Salesforce Flows
Log delivery, replies, and engagement automatically
Bulk add or update contacts on Kudosity lists
How to use Kudosity for Salesforce
- Native UI Automation
- Conversational Messaging
- Flows & Tracking
Salesforce-Native Integration
Send and automate SMS from Leads, Contacts, Campaigns, and Opportunities directly within Salesforce.
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One-to-One Conversations
Run SMS conversations within Salesforce records with full context and history.
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Flow Integration
Trigger SMS via Salesforce Flows and respond to delivery, reply, and link-click events. The Link Hits tab shows any recipients who clicked on a tracking link in your text messages.
It shows both the original URL and the shortened URL.
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Key benefits of the Salesforce integration
Salesforce-native
→ No context switching
Self-service setup
→ Start in minutes
Org-based pricing
→ Unlimited users
Flow automation
→ Trigger from any workflow
Why choose Kudosity?
If you're looking for the best SMS API for your business, Kudosity combines performance, security, and flexibility:
Hosted locally and in compliance.
ISO27001 and SOC 2 Type II Certified.
Transparent pricing and customised plans.
Award-winning solutions.
100% Australian owned and managed.
Virtual mobile numbers.
Direct Tier 1 carrier connections only (no grey routes).
24/7 support and dedicated account managers.
Need custom integration or consultancy?
Talk to our team for customised Salesforce integrations, workflow automation, and consultancy services tailored to your business needs.
We can connect you with our consultancy partner.
FAQs
Make your business communications smoother and more effective with our SMS integration for Salesforce.
What is the Kudosity SMS integration for Salesforce?
The Kudosity Salesforce integration connects your Salesforce CRM to our messaging platform, so you can send, receive and automate SMS directly within your Salesforce environment.
Can I also integrate SMS with Marketing Cloud?
This integration doesn't connect directly with Marketing Cloud. However, you can sync your Marketing Cloud data to Salesforce CRM. This means that while you can't send SMS from Engagement Studio Programs you can still create automated SMS sequences using Flows in the Salesforce CRM.
What features does the SMS integration with Salesforce offer?
Choosing Kudosity for your Salesforce integration gives you access to SMS marketing tools within your CRM. You can manage campaigns, automate messages, and track engagement. All without leaving Salesforce.
Send and schedule SMS campaigns to Salesforce objects
Use message templates and personalise with merge fields
Track message length with a built-in character counter
Add a conversation panel for one-to-one messaging
Trigger SMS from Flows using record updates or schedules
Use delivery, reply and link click events to automate actions
Bulk add or update contacts on Burst SMS lists
Customise SMS activity feeds for better reporting
How can integrating SMS with Salesforce improve customer engagement and marketing campaigns?
Integrating SMS with Salesforce enhances your Workflows with real-time, personalised messaging. You can automate campaigns using Flows, track delivery, replies and link clicks, and respond to customers directly from Salesforce. This simplifies communication, improves response rates, and helps build more authentic, measurable connections with your audience. All from one central platform.
What technical requirements are needed to integrate SMS with Salesforce?
To integrate SMS with Salesforce you need an active Salesforce license and Kudosity account. During the configuration you will need to set your API key and API secret in Kudosity, which will be copied to Salesforce.
What compliance measures should be considered when sending SMS from Salesforce?
When using SMS, businesses must adhere to local regulations regarding privacy. Meeting these policies means obtaining consent from customers, providing clear opt-out instructions, and securely handling customer data. Our team can help you navigate this complex and ever-changing regulatory environment.