Zoho Desk SMS
Zoho Desk is a customer service and helpdesk software that helps businesses
manage customer support tickets, track interactions and improve their support efficiency.
About Zoho Desk SMS Integration
With Lumen's Zoho Desk SMS integration you can send and receive SMS across multiple countries from your account. By integrating SMS with Zoho Desk you can improve your responsiveness, efficiency and customer support experience. All messages are delivered over a secure API connection to Burst SMS, by Kudosity.
View SMS conversations as tickets in Zoho Desk.
Send and receive SMS.
Automatically create new tickets by sending an SMS.
Automatically create new tickets when you receive a customer reply.
Send to any country supported by Kudosity.
- Send SMS from Zoho Desk
- Create tickets from SMS
Reach more of your
customers with SMS
Send and receive real-time notifications, ensuring quick communication with customers. SMS typically offers high open and read rates to email, ensuring your support tickets are resolved faster.
Streamline your support operations
Manage SMS conversations alongside other support channels in Zoho Desk, ensuring you have a single view of all interactions. Automate SMS actions and responses based on ticket activity and customer behaviour.
FAQs
Integrating SMS with Zoho Desk you can improve your responsiveness, efficiency and customer support experience.
What features does the SMS integration with Zoho Desk offer?
Lumen's Zoho Desk integration let's you send and receive SMS messages from your Zoho Desk account, connecting over secure APIs to Burst SMS by Kudosity. With SMS messages being received in Zoho Desk you can view conversations as support tickets, creating automations based on ticket activity and customer behaviour.
How can integrating SMS with Zoho Desk improve customer engagement and support operations?
Lumen's Zoho Desk SMS integration can improve customer engagement and support outcomes by improving communication speed, centralising your support channels and automating your support operations.
What technical requirements are needed to integrate SMS with Zoho Desk?
Integrating Zoho Desk with Kudosity requires a user license for Zoho Desk. You can configure Kudosity as your preferred gateway by installing Lumen's SMS extension. During the setup you'll need to enter your API key and API secret, available from the settings screen of your Kudosity account.
What compliance measures should be considered when sending SMS from Zoho Desk?
When using SMS, businesses must adhere to local regulations regarding privacy. Meeting these policies means obtaining consent from customers, providing clear opt-out instructions, and securely handling customer data. Our team can help you navigate this complex and ever-changing regulatory environment.
How can I track the effectiveness of my campaigns using the Zoho Desk SMS Integration?
You can track your SMS activity and delivery status in the Kudosity application.