Reporting and Analytics
Optimise your campaigns and messaging with advanced reporting and analytics.
Benefits of Reporting and Analytics
With the Kudosity platform you can track the Handset Delivery Report (DLR) status of each message, to ensure they reach recipients. Track your conversions and ROI with our campaign dashboards, offering key metrics such as click-through rates and response rates.
Our Conversational Messaging dashboards offer more advanced reporting. Tailored to your touchpoints and conversion goals.
Optimise your campaign performance.
Track the delivery status of your messages.
Monitor soft-bounces and hard-bounces.
Analyse conversions through link clicks.
Better understand customer behaviour.
Segment your campaigns based on behaviours and preferences.
Advanced Conversational Messaging reports.
How you can use our Reporting and Analytics
Delivery reporting
Monitor the effectiveness of your messaging campaigns with authentic handset delivery reports (DLR). Not all carriers provide handset reports but we’ll try to get them to you where possible.
Tracked Links
Reduce your subscriptions with our in-built tracked links feature. Add trackable links to your messages, monitor click-through rates and gain valuable engagement insights.
Campaign Reporting
Reduce your subscriptions with our in-built tracked links feature. Add trackable links to your messages, monitor click-through rates and gain valuable engagement insights.
Activity Dashboard
We consolidate all your messages. Our home screen shows a summary of all outbound and inbound messages, including your campaigns and individual replies.
API support
Retrieve your delivery reports and campaign statistics with API calls. It just takes a few minutes to get started, syncing your reports back to your applications or tech stack.
Security
Kudosity is ISO 27001 and SOC 2 | Type I certified. All connections are https:// using TLS versions 1.2 up, ensuring your conversations and data are secure.
Why choose Kudosity?
Global leader in messaging solutions
Partnering with Kudosity means joining forces with a global leader in messaging solutions committed to enhancing your business communications. Our platform reaches over 114 countries, offering localised services tailored to meet the unique requirements of diverse markets. This global coverage ensures that your messaging strategies are effective, and compliant with local regulations.
World-class customer support
Our expert team is always ready to help with any questions or issues, ensuring your operations run smoothly. Whether you need fast problem-solving or in-depth advice on using our platform, we're just a call or a click away.
High performance and dependability
We offer SMS and MMS capabilities that ensure high performance and dependability. Our platform also features advanced tools like unique link tracking and custom branding options, allowing you to create targeted and impactful marketing campaigns that resonate with your customer.
FAQs
Our SMS services can help your business increase sales, retention, streamline operations, or deliver exceptional customer experiences.
What metrics are available in SMS reporting?
We provide metrics for delivery rates (delivered, pending, soft-bounces, hard-bounces), open rates, link hits and unsubscribes. These metrics help gauge the effectiveness of your SMS campaigns and understand customer engagement.
How can I access and view my SMS campaign reports?
There are two locations for your campaign reporting. When you schedule a campaign it will appear on the Overview screen under Messaging. From here you click Report to access the campaign dashboard. For your Conversational Messaging campaigns navigate to Overview under Automation, click the three dots and select View Report.
Can SMS reports be integrated with other tools?
Yes, we offer API integrations that allow you to connect SMS reports with CRM systems, marketing automation tools, and other business software. You can also connect directly with our APIs via Callbacks, with our API documentation available here.
What should I do if my SMS delivery rates are low?
If delivery rates are low, check for issues such as invalid phone numbers, network problems or content that may be flagged as spam. Ensuring compliance with SMS regulations and maintaining a clean contact list can also improve delivery rates. Analysing delivery reports can help identify and address these issues.
Customer success stories
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of Conversational Messaging did this and more; the results proved to be a game changer.
Elevate your communication with our SMS marketing services.
Kickstart your SMS campaigns today and connect with more of your customers.