Add WhatsApp to your
omnichannel marketing strategy
Coming soon! Connect to a global audience with Kudosity’s WhatsApp marketing for a better customer experience with improved messaging capability.
Benefits of using WhatsApp in marketing
Including WhatsApp into your omnichannel marketing strategy offers numerous benefits that can significantly enhance
your customer engagement and retention efforts.
Consistent customer experience
Create a unified brand experience with SMS, MMS and WhatsApp.
Increased accessibility
Reach customers globally on the messaging app they prefer to use.
Streamline communications
Use WhatsApp to send timely updates, customer support, and personalised marketing messages.
Global reach
WhatsApp’s extensive user base allows you to connect with customers from all over the world.
How to use Kudosity’s WhatsApp
marketing solution
Our messaging solutions help businesses connect, engage, and drive results across all industries.
Rich Media Messaging
Get the most out of WhatsApp's capability to send images, videos, and audio messages. Deliver unique content that can boost engagement rates in your marketing campaigns
Verified business profiles
Your WhatsApp messages appear under a verified profile, complete with your business name, logo and contact information. This improves visibility and credibility, reducing the chance of your messages being mistaken for spam. It’s a clear signal to customers that they can trust what they’re receiving.
Two-way conversations
WhatsApp Business supports live, back-and-forth dialogue. Use it for real-time customer support, lead qualification, or post-sale follow-ups. With built-in notifications and seamless handovers between automated and human agents, you can provide consistent, responsive service around the clock.
Secure and compliant
WhatsApp uses encryption by default. Messages are not stored on servers once delivered, and every conversation complies with global data privacy standards. For industries handling sensitive data like finance, healthcare or logistics, WhatsApp offers the confidence of secure communication.
Campaign analytics
Track every interaction with advanced analytics. See how many messages were delivered, read, and responded to. Use this data to optimise future campaigns, improve response times, and better understand what drives engagement on WhatsApp.
Reach more of your customers
Connect with customers on the world’s most popular chat app using WhatsApp Business. With high engagement rates, secure messaging and interactive features, WhatsApp helps you deliver timely, trusted conversations that drive real results. Perfect for updates, support, marketing and more.
Why choose WhatsApp messaging?
Global reach, personal touch
Reach over three billion users globally with personalised, conversational messages. WhatsApp Business enables two-way chat that feels human and immediate, increasing responsiveness and brand trust.
Real-time conversations
Enable instant communication with features like read receipts, typing indicators and quick replies. WhatsApp makes it easy to respond in the moment, building stronger customer relationships.
Secure and verified
All messages are encrypted, and your business is verified through the WhatsApp Business API. This gives customers confidence that they’re engaging with a trusted source.
Unified messaging strategy
Seamlessly integrate WhatsApp with your existing channels to support a unified, omnichannel experience, managed from a single platform.
Benefits for your business
Higher open rates
WhatsApp messages have up to a 98% open rate, far outperforming email or SMS. That means your message is more likely to be seen and acted on.
Faster resolution times
With instant messaging and real-time notifications, you can respond quickly and reduce the time it takes to close queries or complete transactions.
Personalised customer experience
Use WhatsApp to send tailored messages based on customer behaviour, preferences or past interactions. The result is a more relevant, one-to-one experience that boosts satisfaction.
Reduce operational costs
Automate routine interactions like order updates, FAQs or appointment reminders, while freeing up your team to focus on more complex tasks.
FAQs
What is WhtasApp Business messaging?
WhatsApp Business messaging is a secure, two-way communication channel that allows businesses to connect with customers on the WhatsApp platform. It supports rich media, branded profiles and automated responses, making it ideal for customer support, updates, marketing and more.
How is WhatsApp Business different from standard WhatsApp?
Unlike the consumer app, WhatsApp Business provides verified business profiles, automation tools and API integration. It’s designed to help businesses scale customer conversations, manage enquiries, and deliver tailored messaging experiences, all from a trusted platform.
Why should my business use WhatsApp messaging?
WhatsApp messaging helps increase engagement and response rates thanks to its familiarity and ease of use. Messages are read quickly, conversations feel personal, and your business benefits from higher customer satisfaction and stronger brand loyalty.
Is WhatsApp Business messaging secure and GDPR-compliant?
Yes. WhatsApp uses encryption to protect messages, ensuring privacy and security for both you and your customers. It also supports GDPR compliance and provides verified sender profiles for added trust.
What types of messages can I send through WhatsApp Business?
You can send order updates, delivery alerts, appointment reminders, promotional offers, customer service replies, and more. WhatsApp also supports images, PDFs, video, audio, and quick reply buttons for richer interactions.
How do I get started with WhatsApp messaging at Kudosity?
Getting started is simple. We’ll help you set up your WhatsApp Business profile, integrate with your existing systems, and design campaigns that meet your goals. From onboarding to optimisation, we’re here to support your success.
What our customers say
Within the first 90 minutes, there was a 4x increase in website visitors and sales increased by 59%. What's even more exciting is the significant growth in first-time customers and returning customers.
A true game changer. Their NLP solution was the most effective marketing tool we've ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven't spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it's also a great broadcast tool to have on hand because it's so much quicker to prepare and send.
The conversational SMS journey allows us to give customers the flexibility to choose when they want to be contacted. It's improved our contact strategy by reducing unnecessary calls and resulted in a 53% engagement rate.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within 10 seconds.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational Al did this and more; the results proved to be a game changer.
Register your interest
Discuss how WhatsApp can benefit
your business today
Kickstart your WhatsApp marketing campaigns and connect with more of your customers.