Add WhatsApp to your omnichannel
marketing strategy

Connect to a global audience with Kudosity’s WhatsApp marketing
for a better customer experience with improved messaging capability.

Benefits of using

WhatsApp in marketing

Including WhatsApp into your omnichannel marketing strategy offers numerous benefits that can significantly enhance your customer engagement and retention efforts.

  • Consistent customer experience: Create a unified brand experience with SMS, MMS and WhatsApp.

  • Increased accessibility: Reach customers globally on the messaging app they prefer to use.

  • Streamline communications: Use WhatsApp to send timely updates, customer support, and personalised marketing messages.

  • Global reach: WhatsApp’s extensive user base allows you to connect with customers from all over the world.

How to use Kudosity’s WhatsApp
marketing solution

  • Rich Media
  • Automation
  • Reporting
  • Compliance
Rich Media

Rich Media Messaging

Get the most out of WhatsApp's capability to send images, videos, and audio messages. Deliver unique content that can boost engagement rates in your marketing campaigns.

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Automation

Automated Conversations

Utilise conversational AI to automate responses and manage customer enquiries efficiently. This can shorten response times and make sure that your customers receive personalised interaction, even in high-volume scenarios.

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Reporting

Optimise your campaigns with reporting

Get customer engagement analytics using our WhatsApp marketing solution. Understand customer behaviours and preferences to tailor your strategies for maximum impact.

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Compliance

Regulatory Compliance

Ensure all communications comply with global data security and privacy regulations. Our WhatsApp marketing software is designed to help you manage customer data securely, respect user privacy, and maintain trust.

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Explore Kudosity’s WhatsApp omnichannel solution today.

Whether you're looking to launch your first campaign or optimise an existing one, our team is here to help.

WhatsApp Marketing

FAQs

WhatsApp marketing for a better customer experience with improved messaging capability.

What makes WhatsApp a valuable addition to omnichannel strategies?

WhatsApp is crucial for modern omnichannel strategies due to its widespread usage and versatility. It enables direct, instant communication with customers worldwide. Build customer relationships with personalised interactions across multiple touch-points.

What are the key features of Kudosity's integration of WhatsApp into omnichannel solutions?

Kudosity's WhatsApp integration includes advanced features like bulk messaging WhatsApp capabilities, automated responses, rich media support, and analytics. These features allow businesses to build dynamic, interactive conversations and campaigns, gather actionable insights, and deliver a genuine customer experience across various channels.

What compliance regulations should I consider when using WhatsApp as part of an omnichannel approach?

Check compliance requirements for your destination country. While these vary between country, there are some common measures you can take to protect yourself:

  • Check what Numbers or Sender IDs are permitted for the country you're sending to.

  • Always provide an opt-out or unsubscribe link.

  • Identify yourself in the message.

  • Check if the destination country has a 'Do Not Contact' List.

    • Ensure there are no local time restrictions for business communications.

How can I measure the success of WhatsApp in my omnichannel communications?

Success can be quantified by tracking delivery rates, read receipts, response times, and link clicks through our analytics dashboard. Monitor the effectiveness of your WhatsApp communications as part of your broader omnichannel strategy.

Customer success stories

Don't just take our word for it—our customers say it best: They've seen real improvements in engagement and sales with our SMS platform.
See what a simple, well-crafted SMS campaign could do for your business.

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A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.

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Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.

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Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.

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We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday

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We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.

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SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.

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We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of Conversational Messaging did this and more; the results proved to be a game changer.

Ready to include WhatsApp into your omnichannel communication strategy?

Kickstart your WhatsApp marketing campaigns today and connect with more of your customers.