Your guide to Virtual Mobile Numbers: What you need to know

All of your SMS campaigns are delivered from a virtual mobile number, which is very important when it comes to your mobile brand and credibility.

Whether you’re sending SMS campaigns, offering customer service, or running contests, choosing the right type of virtual number can make all the difference. Here’s everything you need to know.

What is a Virtual Mobile Number?

A virtual mobile number is not tied to a physical phone line. Instead, it allows businesses to send and receive SMS messages or calls online. These numbers are ideal for companies looking to enhance communication without needing traditional phone systems.

Virtual numbers are versatile tools for boosting customer engagement, running automated workflows, and building your brand.

Types of Virtual Mobile Numbers

1. Short Codes

Short codes are easy-to-remember 3-6 digit numbers used for high-volume SMS campaigns. Ideal for promotions, contests, and awareness drives, they ensure your messages stand out and are quickly remembered.

Available in: Canada, New Zealand, Philippines, UK, US, Belgium, Brazil.

2. Alphanumeric Sender IDs

Customised with up to 11 characters, alphanumeric sender IDs let businesses use their brand name as the sender of messages. This boosts brand recognition and trust as customers instantly recognise who the message is from.

Available in: Australia, Philippines, Singapore, UK, Austria, Brazil.

3. Virtual Mobile Numbers (VMN)

These 11-digit numbers, also called Longcodes, are used for two-way communication, allowing businesses to send and receive SMS messages and voice calls. This type is perfect for more personalised communication.

Available in: Australia (callable only), Singapore, UK.

4. Toll-Free Numbers

Toll-free numbers are excellent for businesses that want to offer free communication channels for customer support. This helps build credibility and enhances customer service experiences.

Available in: Canada, US.

5. 10-Digit Long Codes (10DLC)

Ideal for local businesses or franchises, 10DLC enables businesses to use local phone numbers for sending A2P (Application-to-Person) messages. Perfect for customer service or event notifications.

Available in: US (requires business registration).

6. Shared vs Dedicated Numbers

Shared Numbers: These are cost-effective but used by multiple businesses, which can lead to inconsistencies in messaging and potential confusion.

Dedicated Numbers: Exclusively yours, dedicated numbers provide consistency, boost brand credibility, and enable more personalized customer interaction. .

When choosing a dedicated virtual number, you have three options:

• Standard Numbers: Reliable and easy to use, like +61 467 528 788.

• Gold Numbers: Easily recognisable, such as +61 459 333 444, making them ideal for branding.

• Vanity Numbers: Numbers that spell out a word (e.g., 6141KUDOSITY) using the phone’s keypad.

These options enhance customer recall and add a personal touch to your marketing efforts.

Additionally, features like SMS keywords can boost interactivity, allowing businesses to launch surveys, contests, and giveaways quickly.

Availability varies by region.

Talk to our team to choose the correct number for your business.

Real-life applications of Virtual Numbers

Imagine running a music festival and using SMS to keep attendees excited. By texting a keyword to a short code, they can receive lineup details, exclusive offers, or reminders. Virtual numbers make this interaction seamless, and with a callable dedicated number, you can also handle urgent customer calls.

Similarly, if you run an online store, virtual numbers can help you send order updates, promotional offers, and track delivery status without needing to manually respond to each customer.

Both dedicated virtual mobile numbers and shortcodes are leased on a month to month basis, and they can be cancelled at any time. If you have any questions, feel free to contact us.

Why your business needs a Virtual Mobile Number

Boost Marketing Campaigns: Virtual numbers drive higher engagement with an open rate of up to 98% for SMS, making them ideal for promotions, surveys, and contests.

Enhance Customer Service: With the ability to receive SMS and voice calls, virtual numbers improve response times and allow you to connect with customers directly.

Build Trust and Brand Recognition: A dedicated virtual number ensures that your messages come from a consistent source, helping to build customer trust and loyalty.

Streamline Automation: Use virtual numbers to automate reminders, appointment confirmations, and customer queries, making your processes more efficient and reducing manual workload.

Choosing the right Virtual Number for your business

When deciding on the type of virtual number to use, consider:

Your marketing strategy: Do you need high-volume messaging (short codes) or personal communication (VMN)?

Your location: Some virtual number types are only available in certain regions.

Customer expectations: For customer service, toll-free or dedicated numbers may be a better choice.

At Kudosity, we provide a range of virtual numbers to meet different business needs—whether it’s for SMS campaigns, customer support, or brand-building.