A quick 160 character text message can help you boost the operational efficiency of your business, improve customer experience, and strengthen account security.
The tricky part is finding the right words. If your message come across as too casual (or in some cases, too formal), then your recipients may question its authenticity.
To make things easier for you, we put together these SMS templates to help you get going.
Account notifications and fraud alerts
Many people take security very seriously, especially when it comes to their money. With the immediacy of SMS, clients can get notified of issues rather quickly.
[Business]: We have important fraud and security messages for [Full Name] regarding card ending in 1234. Reply 1 to opt-in and receive messages.
Opt-out reply STOP
If they’ve opted-in:
Unusual payment of [Amount] at [Vendor] on your card ending in 1234. If this is a recognised purchase, reply YES, otherwise, reply NO.
Opt-out reply STOP
If YES:
[Business]: Thank you for confirming your activity. No further action required at this time.
Opt-out reply STOP
If NO:
[Business]: Thank you. Your card is now blocked. A fraud specialist will contact you shortly. Our 24/7 fraud centre line is: [Number].
Opt-out reply STOP
If there’s unusual activity on the account, you can notify them immediately:
[Business]: Sign-in detected from [Location] for [Account]. If this is you, please ignore this message. Otherwise, call [Number].
Opt-out reply STOP
One-time passwords, 2 factor authentication, and security
It’s not uncommon for customers to forget their passwords. Use these templates to deliver concise and actionable text messages.
Your one-time password for [Business] is [Generated Password]. Please use this password to log in and reset your password. Valid for 2 hours.
Opt-out reply STOP
Your [Business] Account verification code is: [Generated Code]. Valid for 30mins.
[Business]: there was an unrecognised login attempt from [Location]. If this is you, ignore this message. If not, log in and reset your account password.
Business operations
Help keep business operations running smoothly to help prevent loss in revenue. Use text messages to reach your team quickly.
[Business] Alert: [Date][Time] - Status of [Server Name]: [Status]. Ping timed out. Please check.
You can also use SMS to manage your team’s shifts by integrating it into your system. Use SMS Keywords and 2 Way SMS to automate shift fulfilment work.
Shift Opening: We have a shift opening on [Date] at [Time], Reply YES to accept or NO to decline.
If YES:
You’re now scheduled for the shift at [Date] at [Time]. Thank you [Employee Name].
If NO:
Thank you for letting us know. We’ll keep you up-to-date on the next available shift.
Cash flow is essential to keep a business going. Late payments can cause unnecessary stress. Send gentle reminders to nudge customers in the right direction.
[Business]: Invoice [Number] for [Account Number] for [Amount] was generated. Details: [Website Link]
[Business]: Hi [First Name], Invoice [Number] is due on [Date]. Details here: [Website Link]
Appointment reminders
Missed appointments cost businesses and organisations billions of dollars per year. SMS reminders can help people keep their commitments or reschedule.
Appointment Reminder with [Business]
Hi [First Name], your [Appointment] with [Employee Name] on [Date] at [Time].
Reply [Keyword] to confirm.
[Business]: Hi [First Name], our technician will be arriving at [Address] at [Time] today for [Service Type].
Account onboarding
The first few steps after your customers create an account are crucial. You have their full attention, so use this time to send them helpful resources so that they feel valued.
[Business]: Hi [First Name], Thanks for signing up to [Service]. Here are 5 quick tips to get started [Website Link]. Have questions? Call [Number].
Opt-out reply STOP
Welcome to the [Business] family, [First Name]! I’m [Employee Name], and I’ll be your main contact. Have any questions? Reply here.
Opt-out reply STOP
[Business]: Hi [First Name], Thanks for purchasing [Product]. Here’s a quick video to help you get the most of it: [Website Link].
Opt-out reply STOP
We have many more SMS templates to inspire your next campaign. Check them out.
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