Promote better with SMS for E-commerce and Retail
SMS for E-commerce can enhance your customer engagement and drive sales. Reach customers instantly, whether it's through promotional campaigns, special offers, or important updates about their shopping journey.
Why SMS for E-commerce
Send automated SMS notifications — from order confirmations and shipping updates to abandoned cart reminders. Keep customers informed and engaged every step of the way.
SMS marketing for retail - 98% open rate
Launch SMS campaigns with exclusive deals to boost the effectiveness of your top-of-funnel sales activities.
Create personalised messages at scale
Add SMS to your inbound strategy and start collecting leads via text-in SMS keywords.
SMS messages reach more customers
After purchase, reach out to gather feedback and reviews. Build stronger relationships and enhance your brand reputation.
SMS marketing for time-sensitive promotions
Improve retention by updating customers with order tracking and timely support to resolve issues.
Kudosity's SMS solutions for E-commerce
Promotional messages
Launch SMS campaigns with exclusive deals to boost the effectiveness of your top-of-funnel sales activities.
Lead generation
Add SMS to your inbound strategy and start collecting leads and generating new customers via text-in SMS keywords
Abandoned carts notifications
Encourage customers to complete their purchases, engage them with reminders and special offers for items left in their carts.
Feedback and reviews
After purchase, reach out to gather feedback and reviews. Build stronger relationships and enhance your brand reputation.
Customer experience and retention
Improve retention by updating customers with order tracking information and timely support to resolve any issues.
Built for e-commerce performance
Infamous Swim Key Outcomes
4x increase in website traffic within the first 90 minutes of BFCM day.
88% uplift in total website sessions compared to the previous day.
141% increase in sales revenue on BFCM day vs. the day prior.
329% increase in first-time customers, showing SMS was a powerful acquisition driver.
CTRs consistently exceeded retail benchmarks (15–20%), peaking at 67% on a targeted price-drop SMS.
Why Kudosity for E-commerce and Retail
Dedicated Account Manager
ISO 27001 and SOC 2 | Type II certified
24/7 Global Support
No contracts or commitments
Award-winning solutions
100% Australian owned and managed
Direct ON-NET Connections
Virtual numbers available
Launching an SMS campaign is simple
Upload list
Upload your list of mobile contacts. Our secure SMS service will automatically format them and exclude landlines for optimal delivery.
Compose message
Create your message on our intuitive platform or use our SMS template examples. Select your list, preview the text, test and click send.
Send and deliver results
With full delivery transparency, track how your recipients engage with your SMS communications and drive results.
Ready to grow your E-commerce or retail business with reliable SMS marketing?
Start your trial with Kudosity today and deliver personalised, timely communications. Whether you're in recruitment, healthcare or the government sector, we connect you with your clients.
FAQs
What are the key features of Kudosity's SMS solutions for E-commerce and retail?
Kudosity's SMS solutions for E-commerce and retail feature automated notifications, such as order confirmations and shipment updates, along with the ability to send promotional messaging. Our platform allows for personalised messaging, providing e-commerce SMS notifications tailored to individual customer behaviours and preferences to help you enhance the relevance and impact of each message sent.
How can SMS marketing improve customer engagement in the E-commerce industry?
SMS marketing can dramatically improve customer engagement in the E-commerce industry by providing direct communication. With high open rates of 98% and the ability to send real-time updates and exclusive offers, SMS for e-commerce ensures that customers stay informed and engaged throughout their shopping journey. Effective use of SMS e-commerce tools helps maintain a constant connection with customers, encouraging repeat visits and brand loyalty.
What compliance measures should I consider when using SMS marketing for retail?
When using SMS, businesses must adhere to local regulations regarding privacy. Meeting these policies means obtaining consent from customers, providing clear opt-out instructions, and securely handling customer data. Our team can help you navigate this complex and ever-changing regulatory environment.
How can I integrate Kudosity's SMS solutions with my E-commerce platform?
Bulk SMS allows you to send thousands of messages at once using our platform or API. A regular SMS service is typically limited to individual messaging from a phone.
What types of SMS notifications are most effective for E-commerce and retail businesses?
The most effective SMS notifications for E-commerce and retail businesses include order confirmation messages, shipping and delivery updates, abandoned cart reminders, and exclusive promotional offers. These SMS retail notifications keep customers informed about their purchases and encourage actions that lead to increased sales. SMS marketing can also be used to gain feedback and reviews after purchase to create more connections with your customers throughout their overall shopping experience
What our customers say
Within the first 90 minutes, there was a 4x increase in website visitors and sales increased by 59%. What's even more exciting is the significant growth in first-time customers and returning customers.
A true game changer. Their NLP solution was the most effective marketing tool we've ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven't spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it's also a great broadcast tool to have on hand because it's so much quicker to prepare and send.
The conversational SMS journey allows us to give customers the flexibility to choose when they want to be contacted. It's improved our contact strategy by reducing unnecessary calls and resulted in a 53% engagement rate.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within 10 seconds.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational Al did this and more; the results proved to be a game changer.
Elevate your communication with our SMS marketing services.
Kickstart your SMS campaigns today and connect with more of your customers.