Promote better with SMS marketing
for E-commerce and Retail

SMS marketing for E-commerce can enhance your customer engagement and drive sales. Reach customers instantly,
whether it's through promotional campaigns, special offers, or important updates about their shopping journey.

Kudosity's SMS solutions for E-commerce

Our platform enables automated notifications such as order confirmations, shipping updates, and even abandoned cart reminders, making it easier than ever to keep your customers informed and engaged from browsing to purchase.

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Launch SMS campaigns with exclusive deals to boost the effectiveness of your top-of-funnel sales activities.

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Lead generation

Add SMS to your inbound strategy and start collecting leads and generating new customers via text-in SMS keywords

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Abandoned carts notifications

Encourage customers to complete their purchases, engage them with reminders and special offers for items left in their carts.

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Customer experience
and retention

Improve retention by updating customers with order tracking information and timely support to resolve any issues.

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Feedback and reviews

After purchase, reach out to gather feedback and reviews. Build stronger relationships and enhance your brand reputation.

Key benefits of Retail SMS

Kudosity offers tailored SMS solutions for e-commerce and retail businesses, focusing on customer service, streamlining customer interactions, and boosting sales.

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SMS marketing for retail - 98% open rate

Experience increased engagement and reliability with high open rates of 98% for SMS and 100% delivery to the carrier guarantee.

Create personalised messages at scale

Personalised messages resonate with individual customers based on their behaviour and preferences. This helps drive sales and conversions.

SMS messages reach more customers

Ensure your SMS messages reach a wider audience, including those who may not be as active on digital platforms like email or social media.

SMS marketing for time-sensitive promotions

Retailers can easily implement time-sensitive SMS alerts for sales or promotions, ensuring maximum visibility and immediate action.

Tailoring SMS Marketing for your business

Are you ready to stand out?

By choosing Kudosity for your SMS marketing, you'll have access to a platform designed to meet the unique demands of the e-commerce and retail sectors.

Features like campaign management and direct integration with your existing e-commerce apps and systems make it easy to include SMS as part of your marketing strategy.

We’re committed to providing a reliable SMS service for e-commerce you can trust to support your business growth and drive sales.

Explore Kudosity's messaging platform today

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Why Kudosity for

E-commerce and Retail

Combine our simple user-friendly design with robust functionality for businesses of all sizes. Discover how our platform can enhance your customer engagement and integrate into your sales.

  • Dedicated Account Manager.

  • 24/7 Global Support.

  • Award-winning solutions.

  • Direct ON-NET Connections.

  • ISO 27001 and SOC 2 | Type I Certified.

  • No contracts or commitments.

  • 100% Australian owned and managed.

  • Virtual Mobile Numbers.

Launching an SMS campaign is simple

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Upload list

Upload your list of mobile contacts. Our secure SMS service will automatically format them and exclude landlines for optimal delivery.

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Compose message

Craft your message on our intuitive interface or you can use our SMS templates. Select your list, preview the text, test and click send.

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Send and deliver results

With full delivery transparency, observe how your recipients respond to your SMS communications

Ready to grow your E-commerce or retail business with reliable SMS marketing?

Start your trial with Kudosity today and deliver personalised, timely communications. Whether you're in recruitment,
healthcare or the government sector, we connect you with your clients.

E-commerce for Retail


Combine our simple user-friendly design with robust functionality for businesses of all sizes.

What are the key features of Kudosity's SMS solutions for E-commerce and retail?

Kudosity's SMS solutions for E-commerce and retail feature automated notifications, such as order confirmations and shipment updates, along with the ability to send promotional messaging. Our platform allows for personalised messaging, providing e-commerce SMS notifications tailored to individual customer behaviours and preferences to help you enhance the relevance and impact of each message sent.

How can SMS marketing improve customer engagement in the E-commerce industry?

SMS marketing can dramatically improve customer engagement in the E-commerce industry by providing direct communication. With high open rates of 98% and the ability to send real-time updates and exclusive offers, SMS for e-commerce ensures that customers stay informed and engaged throughout their shopping journey. Effective use of SMS e-commerce tools helps maintain a constant connection with customers, encouraging repeat visits and brand loyalty.

What compliance measures should I consider when using SMS marketing for retail?

You can check the compliance requirements for your destination country here. While these vary between countries, there are some common measures you can take to protect yourself:

  • Check what Numbers or Sender IDs are permitted for the country you're sending to

  • Always provide an opt-out or unsubscribe link

  • Identify yourself in the message

  • Check if the destination country has a 'Do Not Contact' List

  • Ensure there are no local time restrictions for business communications

How can I integrate Kudosity's SMS solutions with my E-commerce platform?

Integrating Kudosity's SMS solutions with your E-commerce platform is straightforward, thanks to our flexible API and support for direct integrations. You can connect our SMS marketing platforms with popular e-commerce systems like Shopify, Magento, or custom-built platforms. This integration allows for the smooth synchronisation of customer data and automatically processes sending SMS e-commerce notifications based on customer actions and milestones in their journey.

What types of SMS notifications are most effective for E-commerce and retail businesses?

The most effective SMS notifications for E-commerce and retail businesses include order confirmation messages, shipping and delivery updates, abandoned cart reminders, and exclusive promotional offers. These SMS retail notifications keep customers informed about their purchases and encourage actions that lead to increased sales. SMS marketing can also be used to gain feedback and reviews after purchase to create more connections with your customers throughout their overall shopping experience

Customer success stories

Here’s how our SMS marketing solutions have transformed communication for our clients in e-commerce and retail.

Discover what a simple, well-crafted SMS campaign can do for your business.

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A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.

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Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.

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Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.

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We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday

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We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.

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SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.

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We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of Conversational Messaging did this and more; the results proved to be a game changer.

Elevate your communication with our SMS marketing services.

Kickstart your SMS campaigns today and connect with more of your customers.