Messaging Solutions for customer service
Enhance business customer support with personalised messaging communication and automated responses.
Authentic conversations with every customer
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs...the results proved to be a game changer.
Wine Selectors
Transform your business with SMS for customer service
SMS and messaging technology is changing the way businesses engage with their customers, enabling quick and efficient communication. By leveraging our platform, companies can respond to customer inquiries promptly, resolve issues effectively, and enhance their customer's journey.
Kudosity’s state-of-the-art customer service platform
Kudosity offers a comprehensive customer service platform designed to help businesses
globally streamline their support operations and build customer relationships.
Automated
responses
Set up customised auto-replies based on a set of common customer actions, reducing response times and improving efficiency.
Two-way
messaging
Enable real-time conversations between customers and support agents, facilitating personalised assistance.
Integration with customer management systems
Seamlessly connect our platform with your existing CRM or helpdesk software for a unified customer service experience.
Reduced response
times
SMS enables quick and direct communication, allowing businesses to address customer concerns promptly.
Increased customer
satisfaction
By providing a convenient and accessible channel for support, messaging helps improve customer satisfaction and loyalty.
Improved communication
Track your campaigns with our tools - gain insights from the data to improve engagement.
Customer service messaging solutions for a range of sectors
Queue Management
Keep customers informed about wait times and notify them when their turn arrives
Appointment reminders
Send SMS reminders to reduce no-shows and improve attendance rates
Feedback and surveys
Gather valuable insights into customer experiences and preferences through SMS-based surveys
Two-factor authentication
Enhance account security by implementing SMS-based verification processes.
Order confirmations and updates
Provide customers with timely information about their purchases, building trust and confidence.
Why choose Kudosity?
Kudosity is a leading provider
of SMS solutions for customer service.
Advanced features like conversational AI and chatbot integration.
Seamless integration with popular customer service platforms like Zendesk.
Robust API and Zapier connectivity for custom integrations.
Unparalleled reliability and security, ensuring your messages are delivered promptly and safely.
Dedicated support and guidance from our team of experts.
For inspiration on implementing our solutions, check out our resources
Get in touch with our team and discover the difference effective SMS integration can make to your business firsthand.
FAQs
With SMS, companies can respond to customer inquiries promptly, resolve issues effectively, and enhance their customer's journey.
What are the key features of Kudosity's platform?
Kudosity's customer service platform offers automated responses, two-way messaging, integration with customer management systems, and advanced capabilities like conversational AI and chatbot integration. With a powerful and intuitive interface, this tool is easy to set up and manage. It integrates well with many popular CRM and tracking platforms.
How can SMS improve customer service for businesses?
SMS can significantly enhance customer service by reducing response times, increasing customer satisfaction, and improving communication efficiency. Our SMS for business customer service software also allows businesses to build more authentic customer relationships.
What compliance measures should be considered when using SMS for customer service?
When using SMS for customer service, businesses must adhere to local regulations regarding privacy. Meeting these policies means obtaining consent from customers, providing clear opt-out instructions, and securely handling customer data.
How can Kudosity's SMS solutions integrate with existing customer service systems?
Kudosity's SMS solutions can be seamlessly integrated with popular customer service platforms like Zendesk, as well as custom systems through our flexible API and Zapier connectivity.
What best practices should businesses follow when implementing SMS for customer service?
Best practices for implementing SMS in customer service include defining clear objectives, training support teams, setting up automated responses, monitoring performance metrics, and continuously gathering customer feedback to refine your strategy.
Customer success stories
Here’s how our SMS solutions have helped businesses with their customer communications. Discover what an SMS campaign can do for your business.
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within a 10 second transaction.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational AI did this and more; the results proved to be a game changer.
Kickstart your customer service and connect with more of your customers.
Elevate your customer service & support with personalised messaging communication and automated responses.