Connect Klaviyo with Kudosity for smarter SMS

Turn customer and ecommerce data into timely SMS conversations. Connect Klaviyo with Kudosity to add SMS to your marketing workflows, reach customers at key moments and create more connected experiences across the customer lifecycle.

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What is the Klaviyo SMS integration?

The Klaviyo integration connects your customer and marketing data with Kudosity messaging, helping ecommerce teams make SMS part of their lifecycle marketing.

Use customer activity and audience data to determine when a message should be sent and who should receive it. From welcoming a new subscriber to following up after a purchase, SMS can complement your existing marketing channels when a more immediate touchpoint makes sense.

The exact triggers, actions and data available depend on the integration configuration and your Klaviyo and Kudosity accounts.

Add SMS to key moments in the customer lifecycle

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Welcome new customers

Turn a new subscription or customer event into a timely SMS touchpoint. Use messaging to introduce your brand, share useful information or support the next step in the customer journey.

Re-engage customers

Use customer and behavioural data to identify audiences for relevant follow-up. SMS can add a more immediate channel when customers have stopped engaging or have not purchased for a period of time.

Follow up after purchase

Keep the conversation going after checkout with relevant post-purchase messaging. Depending on your workflow and available data, SMS can support updates, follow-ups and future purchase journeys.

Support targeted campaigns

Use customer and audience data to make SMS part of targeted promotional campaigns. Reach relevant segments with timely offers, product launches or other campaign messages.

How the Klaviyo and Kudosity integration works

Klaviyo provides the customer and marketing context, while Kudosity powers the SMS messaging.

Connect your customer data

Use the customer, audience and ecommerce information available through your Klaviyo setup to inform your messaging. This gives your workflows the context needed to determine who should receive an SMS and when.

Define the customer moment

Choose the event, behaviour or audience condition that should lead to an SMS touchpoint. This could form part of a welcome, retention, re-engagement or post-purchase journey.

Add Kudosity messaging

Configure the supported Kudosity messaging action within your integration workflow. Your SMS can then become part of the wider customer journey rather than a separate manual campaign.

Why connect Klaviyo with Kudosity?

Klaviyo provides the customer and marketing context, while Kudosity powers the SMS messaging.

100% Australian-owned and supported.

Brand Sender ID ready. Fully SMS-compliant.

Free to install. Pay only when you send.

ISO 27001 and SOC 2 Type II certified.

100% Australian owned and managed.

Enterprise-grade security and data handling.

Direct Tier 1 carrier connections only (no grey routes).

24/7 support and dedicated account managers.

FAQs

The integration can help ecommerce and marketing teams incorporate SMS into customer lifecycle workflows using data and events from their marketing stack. Common use cases may include welcome journeys, customer follow-up, re-engagement and post-purchase messaging, subject to the triggers and actions supported by the integration.

Where the required customer or audience data is available through the integration, it can be used to inform who enters a messaging workflow. The exact data and segmentation options depend on your Klaviyo setup and integration configuration.

SMS can be incorporated into supported workflows so it complements other customer touchpoints. The appropriate channel, timing and message will depend on the journey and the customer's consent status.

No. The appropriate use case depends on your integration setup and the messaging capabilities available to you. SMS can support different customer communications, but promotional and operational messaging may have different consent, sender and compliance requirements.

Where the required purchase event and customer data are available to the integration, they can be used to initiate a supported SMS workflow. This could form part of a post-purchase experience or future customer engagement journey.

Opt-out and consent requirements depend on your messaging configuration, destination and use case. Your workflows should be configured so customer messaging preferences are respected throughout the lifecycle.

This depends on the integration method and the workflow you want to build. Standard supported actions may require less development work, while more customised data flows or messaging requirements may need technical configuration.

What our customers say

After trialing other platforms with so many hidden costs for SMS marketing it was refreshing to use Kudosity. The transparency in pricing, real time help if we needed it, and return on our campaigns was amazing. We recommend Kudosity in the fullest.