Two-Way SMS
Engage in instant conversations with customers.
Benefits of Two-Way SMS
Two-Way SMS is an effective tool for instant communication. By automating responses and providing detailed analytics you can enhance the effectiveness of your communications, leading to better engagement and campaign performance.
Engage customers in real-time conversations.
Dynamically reply to customer enquiries.
Create automatic replies and responders.
Launch interactive marketing campaigns with keyword replies.
Manage and enhance your communication efforts.
Two-Way SMS features
Instant Conversations
Increase your customer engagement and satisfaction. With real-time conversations you can converse with customers with immediate replies.
Personalisation
Match custom variables from your database of choice. We encourage you to combine multiple variables to form a highly personalised SMS.
Delivery Reporting
Monitor the effectiveness of your Two-Way SMS campaigns with detailed analytics and reporting tools. Including replies, delivery status, opt-outs and link clicks.
Automation
Process SMS replies and opt-outs through automation. Trigger sequences when customers respond with keywords, helping you improve customer experiences.
API Support
Schedule your campaigns via API calls to Kudosity. It just takes a few minutes to get started, scheduling messages from your applications and tech stack.
Security
Kudosity is ISO 27001 and SOC 2 | Type I certified. All connections are https:// using TLS versions 1.2 and up. Ensuring your conversations and data are secure.
Why choose Kudosity?
Global leader in messaging solutions
Partnering with Kudosity means joining forces with a global leader in messaging solutions committed to enhancing your business communications. Our platform reaches over 114 countries, offering localised services tailored to meet the unique requirements of diverse markets. This global coverage ensures that your messaging strategies are effective, and compliant with local regulations.
World-class customer support
Our expert team is always ready to help with any questions or issues, ensuring your operations run smoothly. Whether you need fast problem-solving or in-depth advice on using our platform, we're just a call or a click away.
High performance and dependability
We offer SMS and MMS capabilities that ensure high performance and dependability. Our platform also features advanced tools like unique link tracking and custom branding options, allowing you to create targeted and impactful marketing campaigns that resonate with your audience.
FAQs
Our SMS services can help your business increase sales, retention, streamline operations or deliver exceptional customer experiences.
How does Two-Way SMS work?
Two-Way SMS allows you to instantly exchange messages with customers. When you send SMS messages to customers, they can then reply directly. These replies are received on our platform, allowing for an interactive conversation.
What are the benefits of using Two-Way SMS?
Two-Way SMS lets you instantly communicate with customers, increasing customer engagement and satisfaction. It also allows for personalised messaging and efficient handling of customer inquiries, leading to stronger relationships and a better customer experience.
Can automated responses be set up in Two-Way SMS?
Yes, with Two-Way SMS you can create auto-replies and forward inbound messages to your email. With our automation tool - you can set up complex SMS sequences in minutes. Send a series of messages over time, on set dates or dates unique to the recipient.
How do I ensure my Two-Way SMS messages comply with regulations?
To comply with regulations such as GDPR and the CAN-SPAM Act, ensure you have obtained explicit consent from recipients to send them SMS messages. Include opt-out options in your messages and maintain accurate records of all consent and preferences.
What analytics are available for Two-Way SMS campaigns?
We provide detailed analytics on campaign performance, including delivery rates, open rates and customer engagement metrics. These insights help you understand the effectiveness of your communications and make data-driven decisions to optimise future campaigns.
Customer success stories
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love how the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of Conversational Messaging did this and more; the results proved to be a game changer.
Elevate your communication with our SMS marketing services.
Kickstart your SMS campaigns today and connect with more of your customers.