SMS automation software for business communications
Streamline your communications by triggering messages regularly, across time zones,
or based on customer actions with advanced messaging automation.
Benefits of Kudosity's automated SMS service
Kudosity's automation software offers advanced features so businesses can create complex message sequences in minutes using conversational AI to build a responsive Inbox.
Natural user interface: Easily manage and set up your automated SMS campaigns with user-friendly UI.
Send and receive SMS: Process SMS replies and opt-outs quickly. Get fully transparent handset delivery reports on all SMS sent.
Dynamic automation: Trigger sequences when customers respond with keywords or set criteria to improve customer experiences.
How you can leverage our SMS software
Streamline your operations by automating SMS campaigns to save time, increase efficiency, and improve customer satisfaction.
Task automation
Automate messages based on customer actions increase efficiency and reduce the manual workload for your marketing team.
Programmed sequences
Send a series of messages based on key dates for your customers such as anniversaries or membership milestones.
Reminders
Minimise no-shows to your events or appointments using automated appointment reminders.
Conversion tracking
All conversations are designed to strategically optimise conversions, including features such as follow-ups to customers with abandoned carts.
Customer journeys
Deliver an AI-powered customer experience that builds strong brand loyalty. Increase your revenue with personalised relationships at scale.
Tracking and analytics
Track results of your marketing campaigns with our tools - gain insights from data to improve engagement.
How Kudosity helps a range of industries
with text automation
- Retail and e-commerce
- Healthcare
- Not for profit
- Government
Retail and e-commerce
Boost customer engagement by sending personalised promotions, order confirmations, and shipping updates instantly.
Offer special deals based on what customers like, reducing abandoned carts and improving your customer experience. Automated alerts for order status and deliveries keep everything running smoothly and build trust with your customers.
Healthcare
Keep patients in the loop and manage care with appointment reminders, reduce missed visits and make scheduling easier.
Send booking confirmations, medication reminders, and follow-up instructions to help patients stay on track with their health.
Automate customer satisfaction surveys following their medical appointment.
Not for profit
Automated SMS reminders make monthly contributions easy. Simply set up the reminders and let our system do the work.
Let your supporters donate by sending a text message to your virtual mobile number. Trigger an auto-response to a mobile-optimised donation form.
Take advantage of the remarkable SMS open rate of 98%. Send donation appeals to your supporters during the holidays, emergencies, and the EOFY.
Government
Automate messages with critical information during emergencies like fires or health alerts.
Send reminders for tax deadlines, voting details, or renewing services. Encourage people to get involved and stay informed about local events and policy changes in their community.
Kudosity offers reliable SMS automation solutions tailored to your needs
We're a trusted SMS provider for over 35,000 businesses across many industries.
Explore our range of products and discover unmatched solutions for your business.
FAQs
What is SMS automation, and how does it work?
SMS automation refers to sending pre-written SMS communications based on specific triggers or schedules. When a certain customer action or specific date arises, the software reacts by automatically sending message sequences.
What are the main features of Kudosity's automation software?
Kudosity's automation software lets you send and receive SMS, manage replies, and handle opt-outs swiftly. You get transparent delivery reports for all SMS sent. Trigger sequences based on customer interactions like responding to keywords or criteria, enhancing engagement and tailoring communications effectively.
How can I integrate Kudosity's automation tools with my existing marketing tools?
Kudosity's SMS automation platform is designed to integrate seamlessly with your business' current marketing tech stack. Our team will work alongside you to ensure a smooth-sailing integration process.
What compliance measures should I consider when implementing SMS automation?
When utilising SMS automation in your business, you must consider some compliance measures, such as adhering to local privacy and mass communication regulations. Your business will need to obtain consent from customers, provide easy-to-follow opt-out instructions, and ensure you manage customer data securely, ensuring their privacy.
How can I track the performance of SMS automation campaigns with Kudosity?
Kudosity's SMS automation software provides tracking and analytics, allowing you to monitor the performance of your text campaigns as they are rolled out. You can track metrics such as delivery rates, open rates, click-through rates, and conversion rates to optimise your SMS automation marketing.
Customer success stories
Hear directly from businesses that have experienced growth and streamlined their communication with Kudosity's conversational messaging solutions.
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within a 10 second transaction.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational AI did this and more; the results proved to be a game changer.
Is your business ready to improve customer interactions and operational efficiency with SMS automation?
Start your 14-day free trial today and start your journey towards more impactful customer engagement.