Messaging solutions for healthcare

Reduce no-shows and enhance patient compliance by utilising Kudosity's SMS solutions for healthcare to send personalised, automated appointment reminders.

Benefits of

SMS for healthcare

Reports show that patients prefer text messaging as their communication method, as it is the least intimidating and intrusive option for non-urgent inquiries. Kudosity’s SMS solutions for healthcare can help your business improve communication, reduce no-shows, be cost-effective, and enhance patient engagement.

  • Enhanced Communication: Quickly communicate with patients by sending appointment reminders, medication schedules, and test results to their mobile devices.

  • Reduced no shows: Decrease missed appointments with automated SMS reminders, optimise scheduling efficiency, and reduce operational costs.

  • Cost-effective: Use SMS as an affordable communication channel compared to phone calls or postal mail, making it accessible to healthcare providers of all sizes.

  • Improved patient engagement: Send personalised messages via SMS to engage patients actively in their healthcare, leading to better adherence to treatment plans and improved health outcomes.

Kudosity's SMS solutions for the healthcare

and wellness sector

SMS appointment


SMS reminders can reduce revenue loss from missed appointments.

Send text reminders for upcoming appointments, prescription renewals, vaccinations, or other procedures.

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Use two-way SMS for communication between nurses and patients to resolve simple health questions.

Send gentle check-in texts to make patients feel cared for and improve trust in your clinic.

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SMS alerts and


Send routine test results directly to patients via SMS, saving time and minimise follow-up appointments.

SMS also supports two-factor authentication, enabling easy online access to results.

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SMS promotions

SMS marketing can be used to promote products, services, or deals.

Massage therapists can notify clients about winter Swedish massage specials, while naturopaths can promote new supplements.

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SMS automation

Automate SMS communication to streamline patient interactions.

Programmed messages can also gather essential information from new patients before clinic visits, improving engagement and operational efficiency.

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Survey links

Send SMS survey links to gather valuable patient feedback quickly and effectively.

Gain actionable insights into patient satisfaction and demonstrate a commitment to enhancing patient care and services.

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Text messaging solutions tailored to

the healthcare and wellness industry

Kudosity offers various text messaging solutions for healthcare and wellness sectors:

  • GP clinics

  • Hospitals

  • Pharmacies

  • Mental health providers

  • Home healthcare services

  • Spas and fitness clubs

  • Yoga and meditation studios.

Implementing Kudosity's messaging solutions in your healthcare organisation is simple. Our products have been developed to be user-friendly and easily connect to your existing tech stack. Our team will guide you through the process, prioritising data security and compliance with healthcare regulations, such as HIPAA, to protect patient privacy.

We’re committed to providing reliable SMS services you can trust to support your patient communications.

Explore Kudosity's messaging platform today.

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Launching an SMS campaign is simple

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Upload list

Upload your list of mobile contacts. Our secure SMS service will automatically format them and exclude landlines for optimal delivery.

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Compose message

Craft your message on our intuitive interface or you can use our SMS templates. Select your list, preview the text, test and click send.

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Send and deliver results

With full delivery transparency, observe how your recipients respond to your SMS communications

Why Kudosity for


Kudosity is a trusted provider of messaging solutions for the healthcare industry and other robust industries. Our text communications services have helped over 35,000 businesses globally in healthcare, E-commerce, not-for-profit, events, recruitment, government, and other sectors.

With our expert support and commitment to your success, you can confidently leverage SMS to improve patient communication and care.

  • Dedicated Account Manager.

  • 24/7 Global Support.

  • Award-winning solutions.

  • Direct ON-NET Connections.

  • ISO 27001 certified and SOC 2 | Type I certified.

  • No contracts or commitments.

  • 100% Australian owned and managed.

  • Virtual Mobile Numbers.

Ready to improve patient communication with a reliable messaging platform?

Start your trial today and deliver personalised, timely communications.

Whether you’re a small clinic or a large hospital, Kudosity’s healthcare messaging solutions can help you improve patient communication, build meaningful relationships, and achieve better health outcomes.

Messaging Solutions for Healthcare


SMS healthcare messaging solutions include automated appointment reminders, secure two-way messaging, prescription refill notifications, test results, and patient surveys.

What are the main features of Kudosity's healthcare messaging solutions?

Kudosity's SMS healthcare solutions include automated appointment reminders, secure two-way messaging, prescription refill notifications, test results, and patient surveys.

Healthcare providers can also set up programmed sequences automatically triggered by patient actions to ensure the right messages are sent to the patient at the right time. You can also set up an AI-powered Inbox tool, which uses conversational AI to answer simple queries from patients as they come through - another way to reduce pressure on your team.

How can messaging technology and AI improve patient communication in healthcare service industry?

Our SMS technology improves communication and engagement and reduces no-shows by providing timely, personalised messages directly to your patients. This function can also be used outside of appointment reminders. Our software allows you to set up programmed sequences of messages that are triggered based on different patient actions. Thus, you can plan for a number of scenarios and ensure targeted and consistent information is received by patients.

What are the compliance requirements for using SMS in healthcare?

Providers must adhere to regulations such as HIPAA, ensuring the protection of patient privacy and data security. Kudosity's SMS platform is designed to be HIPAA-compliant, allowing you to communicate with your patients securely.

What best practices should healthcare providers follow when implementing SMS solutions?

Best practices for implementing SMS solutions in healthcare include obtaining patient consent, ensuring message clarity and providing opt-out options.

How can I integrate Kudosity's SMS solutions with my healthcare or wellness platform?

Thanks to our flexible API and support for direct integrations, it's straightforward to integrate with Kudosity's SMS solutions into your healthcare or wellness platforms. You can connect our SMS messaging platform with popular healthcare systems or custom-built platforms.

These integrations allow for smooth synchronisation of customer data and automatically process sending SMS appointment reminders, alerts, and notifications based on patient actions.

What types of SMS notifications or text alerts are most effective for healthcare businesses?

Effective SMS notifications for healthcare businesses include:

  • Appointment reminders: to reduce no-shows and optimise scheduling.

  • Medication alerts for improved adherence, health campaign updates for screenings and vaccinations.

  • Prompt test result delivery for timely care planning.

  • Emergency alerts for critical updates or closures.

  • Health tips for preventive care and management. These notifications enhance engagement, streamline communication, and improve healthcare delivery.

What types of SMS notifications or text alerts are most effective for wellness businesses?

SMS notifications enhance client engagement, streamline communication, and increase client satisfaction and retention in wellness businesses. The most effective SMS and text alerts for wellness businesses include:

  • Appointment reminders to reduce no-shows and optimise scheduling class or session updates.

  • Promotions for new services or specials.

  • Wellness tips and educational content to engage clients, and feedback requests to improve services.

Customer success stories

Here’s how our messaging solutions have transformed communications for our customers. Discover what a simple, well-crafted SMS campaign can do for your business.

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A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.

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Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.

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Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.

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We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday

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We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.

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SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.

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We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of Conversational Messaging did this and more; the results proved to be a game changer.

Elevate your communication with our SMS services.

Kickstart your SMS campaigns today and connect with more of your staff and patients.