Rich Communication Services (RCS)
for Business
Stand out in the inbox with powerful, branded messaging.
RCS helps you connect through immersive, app-like experiences that don’t require an app.
Register your interest
Elevate your messaging strategy with RCS
Transform your customer interactions with Rich Communication Services (RCS), the next evolution in mobile messaging. RCS combines the strengths of SMS with the rich features of modern messaging apps, enabling businesses to deliver interactive, branded and secure messages directly to customers' native messaging apps
Why choose RCS?
Enhanced Engagement
Utilise high-resolution images, videos, carousels and quick-reply buttons to create immersive customer experiences.
Branded Messaging
Send messages from a verified sender ID complete with your brand's name, logo and colours, fostering trust and recognition.
Real-Time Interactions
Leverage features like typing indicators and read receipts to facilitate dynamic, two-way conversations.
Seamless Integration
Integrate RCS into your existing communication strategies effortlessly, enhancing your omnichannel approach.
Key features
Rich Media Support
With RCS, you can move beyond plain text. Share high-resolution images, video clips, audio files and even interactive carousels, all directly within your customer’s messaging app. These rich media elements are ideal for showcasing products, delivering step-by-step guides or simply making your messages more memorable. It's messaging your customers will notice, engage with and act on.
Benefits for your business
Increased Conversion
Engaging, interactive messages lead to higher customer conversion rates.
Improved Customer Experience
Real-time, personalised communication enhances the customer experience.
Cost-effective Communication
Optimise your messaging budget by leveraging RCS's advanced features to achieve better results.
Stronger Brand Presence
Customise colours, logos and visual content. Ensuring every message reflects your brand and identity.
FAQs
RCS offers better customer experiences with improved messaging capability.
What is RCS messaging and how does it work?
Rich Communication Services (RCS) is the next generation of SMS, enabling businesses to send rich, interactive messages via native Android messaging apps. Unlike standard SMS, RCS supports branding, multimedia, read receipts and more. Offering a fully branded, app-like experience without the app.
How can RCS improve customer engagement?
RCS drives higher engagement by allowing two-way conversations, rich media content and branded interactions directly in the messaging app. Features like suggested replies and action buttons make it easier for customers to respond instantly, increasing click-through and conversion rates.
Is RCS supported on all devices and networks?
RCS is natively supported on most Android devices through the default messaging app. With the introduction of iOS 18, Apple has also begun supporting RCS, expanding its compatibility across major mobile platforms. However, availability may vary based on carrier support and regional deployments.
What are the business benefits of using RCS over SMS?
With RCS, your business can send interactive, high-impact messages that boost customer trust and retention. Compared to SMS, RCS delivers richer content, improved deliverability, and measurable engagement; enhancing ROI on your messaging campaigns.
Can I integrate RCS into my existing systems?
Absolutely. Kudosity offers powerful APIs and developer-friendly documentation, making it easy to integrate RCS into your existing workflows, CRMs or custom apps. Our expert support team is here to help at every step.
How secure is RCS for business messaging?
RCS uses verified sender profiles, encrypted transmission and secure endpoints to ensure your messages are both trustworthy and tamper-resistant. Making it ideal for transactional updates and secure customer communications.
How do I get started with RCS at Kudosity?
Getting started is simple. Register your interest for our RCS beta using the form above. We’ll support you through onboarding, integration and optimisation to ensure your campaigns deliver results from day one.
Customer success stories
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within a 10 second transaction.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational AI did this and more; the results proved to be a game changer.
Talk to us today to discuss how RCS can benefit your business.
Kickstart your RCS campaigns and connect with more of your customers.