RCS Messaging
Coming soon - send interactive campaigns and experiences that drive revenue.
Benefits of
RCS messaging
Kudosity's Rich Communication Services (RCS) go beyond traditional SMS, with a richer and more engaging multimedia experience.
Dynamic Conversations: With RCS, your messages come alive with read receipts and typing indicators, making conversations feel more true and engaging.
Rich-media: Go beyond text by sending high-quality photos, GIFs, videos, and audio messages, which can all be viewed directly within the messaging interface.
Interactive Customer Experiences: RCS allows for interactive elements like buttons and carousels, enabling customers to make reservations, confirm appointments, and browse products within their messaging app.
Implementing Kudosity's RCS messaging
- Rich Media
- Enhanced Support
- Advanced Tools
- Integrations
- Analytics
Rich Media Conversations
Use RCS to send high-resolution images, videos, and GIFs. This ability allows you to create more engaging and informative content directly within a chat interface, making interactions more relatable and visually appealing.
Enhanced Customer Support
Implement RCS messaging to provide real-time customer support with features like read receipts, typing indicators, and quick reply options. This setup speeds up response times and makes customer interactions smoother and more efficient.
Enhanced Campaign Tools
Launch targeted marketing campaigns using RCS, with a 5,000-character limit and rich media support to deliver detailed and compelling promotional messages. RCS's capabilities can help you create more personalised and impactful marketing communications.
Seamless Integrations
Integrate RCS with your existing CRM systems, such as Salesforce or Zoho, to synchronise customer data and automate communication workflows. Our integrations through robust APIs and Zapier enhance your ability to deliver timely and relevant messages based on customer actions and profiles.
Analytics and Insights
Monitor and analyse the performance of your RCS campaigns with our advanced analytics tools. Gain insights into message delivery success, customer engagement levels, and the overall impact of your RCS strategies to create the best results for your communications.
Ready to take your communication strategy to new heights? Contact a Kudosity expert today to integrate RCS into your services and begin reaping the benefits of advanced messaging solutions.
Leverage RCS messaging for your business
Transform your customer interactions with the next generation of messaging technology. Explore the possibilities with Kudosity's RCS messaging product and see how your business can benefit from enhanced connectivity.
Retail
Retailers can send interactive product catalogues, featuring high resolution carousels that allow direct purchases.
Financial Services
Financial services can offer secure and instant communication channels for customer enquiries and claims.
Healthcare
Healthcare providers can streamline appointments and provide personalised care instructions, all within a secure RCS interface.
FAQs
RCS offers better customer experiences with improved messaging capability.
What is RCS messaging, and how does it differ from traditional SMS?
RCS messaging stands for Rich Communication Services and represents the next generation of SMS. Unlike traditional SMS, which only supports plain text, RCS allows you to send and receive high-resolution media and interactive elements. This can include enhanced communication features like group chat and video calls across WhatsApp, Viber and more, with some features prompted by conversational AI.
How can RCS messaging improve communication for businesses?
RCS elevates customer interactions by providing a more versatile and engaging platform. Businesses can use RCS to send tailored promotions, interactive service options, and instant updates, enhancing customer engagement and driving higher conversion rates.
What are the technical requirements to send RCS?
RCS uses a combination of Carrier Networks and Internet Protocol to deliver messages. To ensure customers receive their messages businesses need to ensure customers devices are RCS-enabled. Most Android devices support RCS by default, with Apple introducing some support in it's iOS 18 beta.
Does Kudosity's RCS service support multimedia content, and what types of media are compatible?
Kudosity's RCS service supports a wide range of multimedia content, including JPG, PNG, and GIF for images, MP4 for videos, and MP3 for audio files. This support allows businesses to craft engaging content that resonates with their audience.
How does RCS ensure data security and compliance with regulations?
RCS messaging incorporates end-to-end encryption, adhering to international compliance standards to protect data privacy and security. Kudosity ensures that all communication through RCS meets these stringent security requirements, giving businesses peace of mind.
Customer success stories
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within a 10 second transaction.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational AI did this and more; the results proved to be a game changer.
Discuss how RCS can benefit your business today
Kickstart your marketing campaigns with rich media communications. Connecting you with more of your customers.