Viber business messaging
Looking for innovative ways to connect with your customers? Viber business messaging empowers you to send personalised, high-impact messages that boost engagement and strengthen customer relationships.
What is Viber
Viber is a secure, cross-platform messaging app that allows users to send messages, make voice and video calls, and share multimedia content. With global reach, multimedia capabilities, and secure communication, Viber business messages allow you to create direct, meaningful interactions with your audience. Join over 1 billion users worldwide who trust Viber for their messaging needs.
Benefits of Viber text messaging solutions
Reliable communication
Viber business messages enable businesses to deliver time-sensitive information, transactional updates, and promotional content directly to customers' devices.
Customer engagement
Leverage Viber’s interactive features, such as multimedia-rich messages and interactive buttons, to create engaging customer experiences. Whether sharing a product video or providing a direct booking link, these capabilities make it easy to capture attention and drive action.
Cost-effective marketing
Viber messaging offers a more economical and impactful alternative than traditional SMS or email campaigns. With features like branded sender IDs and multimedia messaging, you achieve higher engagement rates while optimising marketing spend.
Secure and trusted
Viber’s end-to-end encryption ensures that your business communications remain private and secure. Customers also trust messages from verified business accounts, giving your brand credibility and fostering a sense of security.
Global reach
Viber’s extensive global reach allows you to connect with customers in diverse regions, ensuring your brand has the opportunity to scale and tap into new markets. This is particularly beneficial for businesses with an international customer base.
Key features of Viber business messages
Global Coverage
Connect with customers in various regions, expanding your brand’s reach.
Native Two-Way Communication
Support both outgoing and incoming messages for seamless interactions.
Rich Content Capabilities
Share multimedia content to capture attention
Extended Statuses
Track delivery, read receipts, and engagement.
Push Notifications
Ensure visibility, even for offline users.
Global Coverage
Connect with customers in various regions, expanding your brand’s reach.
Native Two-Way Communication
Support both outgoing and incoming messages for seamless interactions.
Rich Content Capabilities
Share multimedia content to capture attention
Extended Statuses
Track delivery, read receipts, and engagement.
Push Notifications
Ensure visibility, even for offline users.
Why choose Viber
for your business
1 Billion+ active users: Tap into a massive, engaged audience.
Secure messaging: End-to-end encryption for sensitive communication.
Personalisation: Tailor your messages to individual preferences.
Scalability: Suitable for businesses of all sizes, from startups to enterprises.
FAQs
What are Viber business messages?
Viber business messages are an advanced communication solution designed for businesses to engage customers with multimedia-rich, branded, and interactive messages. Use them for promotions, updates, and customer support via the user-friendly Viber app.
What is the difference between Viber business and personal?
Business Accounts: Enable many-to-one messaging, branded sender IDs, and analytics for professional communication.
Personal Accounts: Intended for individual use without advanced features like branded messaging or interactive tools.
What are business messages on Viber?
Business messages are communications sent by verified businesses to their customers. They can include:
Promotions
Order updates
Notifications
Customer service messages
How do I turn off business messages on Viber?
To turn off business messages on Viber, open the Viber app, go to Settings, select Privacy, and disable the “Receive business messages” option. This will prevent you from receiving messages from business accounts while keeping personal messages unaffected.
Success stories
Don't just take our word for it—our customers say it best: They've seen real improvements in engagement and sales with our messaging platform.
A true game changer. Their NLP solution was the most effective marketing tool we’ve ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven’t spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it’s also a great broadcast tool to have on hand because it’s so much quicker to prepare and send.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within a 10 second transaction.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational AI did this and more; the results proved to be a game changer.
Ready to get started with Viber business messaging?
Enhance your communication and build stronger customer relationships with Viber’s multimedia messaging solutions.
Contact us today to register your interest.