Choosing the ideal plan depends on how your business uses SMS and MMS. Consider your current messaging volume, future growth, and the complexity of your communication strategies.
Here’s a guide to help you find the perfect fit:
1. Starter: explore and getting started
Best for:
Individuals or very small businesses just starting with SMS messaging.
Companies wanting to test our platform and understand basic messaging capabilities.
Proof-of-concept projects or initial testing of SMS functionality.
Low-volume transactional alerts (eg. occasional appointment reminders for a handful of clients).
What you get:
- A limited number of 50 SMS messages per month.
- Basic sending of text-only (SMS) messages.
- Support via our AI Chat.
- Dedicated Virtual Number or Custom Sender ID.
Key considerations:
- This plan is designed for discovery and very light usage.
- No advanced features like analytics, integrations, or high-volume sending.
- After your included messages, extra SMS are charged at $0.079 each.
2. Business: growing businesses and regular communication
Best for:
Small to medium-sized businesses with consistent messaging needs.
Companies sending regular messages, from promotions and appointment reminders to alerts and internal updates.
Businesses that want more than just SMS, occasionally sending images or short videos via MMS.
Teams requiring a single dedicated messaging number for their operations.
What you get:
- 500 SMS messages per month.
- Sending and receiving of (SMS) messages.
- Sending of MMS (this is at a higher rate).
- Standard analytics.
- Support via our AI Chat + email support during business hours.
- Access to our standard API for basic integrations.
Key considerations:
- MMS messages typically consume more credits/cost more than SMS.
- May not be suitable for highly advanced marketing campaigns requiring deep segmentation.
- Support response times are standard, not immediate.
- After your included messages, extra SMS are charged at $0.064 each.
3. Professional: Active campaigns and enhanced engagement
Best for:
Medium to large businesses with high-volumn SMS marketing campaigns, customer support, or operational communications.
Businesses that want to use MMS for rich content like product images, promotions, or instructional videos.
Businesses requiring detailed insights into campaign performance (click-through rates, response rates).
Teams that need multiple dedicated messaging numbers or specific number types (eg. local + toll-free).
Organisations looking to integrate messaging with their CRM, marketing automation, or e-commerce platforms.
What you get:
- Substantially higher message volumes at 1,800 SMS included per month.
- Standard analytics.
- Priority email + phone support during business hours.
- Full API access for custom integrations.
- Access to features like message scheduling.
Key considerations:
- Requires a more significant monthly investment, but offers better per-message rates.
- Best for companies actively leveraging messaging for growth and customer experience.
- After your included messages, extra SMS are charged at $0.056 each.
4. Custom: High-volume and custom solutions
Best for:
Large enterprises, government agencies, or high-growth companies with large daily or monthly SMS/MMS volumes.
Organisations that require custom messaging solutions, dedicated short codes, or specific compliance needs.
Businesses needing the highest level of support, including dedicated account management and 24/7 assistance via phone support.
Companies with complex integration requirements and high-throughput messaging.
What you get:
- Custom message volumes over 100k tailored to your exact needs.
- The lowest per-message rates.
- Dedicated account manager and 24/7 priority phone support.
- Advanced security features and compliance support.
- Custom API development support and premium integrations.
- Personalised onboarding and strategic consulting.
Key considerations:
- Pricing is custom and designed for significant scale and specialised requirements.
- Work directly with our sales team to create a plan that’s tailored to your needs.
FAQs
Categories
When I upgrade my subscription, when will the changes take effect?
Upgrades take effect immediately. You’ll get access to the new plan features straight away, and your billing will be adjusted from that date.
If I downgrade my plan, when will the lower rate start?
Downgrades take effect at the end of your current billing period. You’ll keep your current plan benefits until that date, then move to the new plan and rate.
Will I get a refund if I downgrade before the end of my billing cycle?
No refund is issued for unused time when downgrading. Your current plan remains active until your next billing date, at which point the new plan begins.
How do discounts or free months from promotions work if I downgrade?
If you downgrade before completing your agreed term, any promotional discount or free month will be removed from your account and your final bill will be adjusted accordingly.
What happens to my promotional discount if I change plans before my commitment period ends?
If you received a discount based on committing to a term (e.g. annual plan), downgrading early means you forfeit the discount and your refund or credit will be recalculated using the standard rate.
Does Kudosity offer annual subscriptions?
Yes. You can choose between monthly or annual billing. Annual plans may include a discount compared to paying monthly.
If I pay annually and then downgrade, how will my refund be calculated?
Your refund will be based on the unused portion of your subscription at the standard monthly rate, with any applicable discounts removed.
Will I lose my annual subscription discount if I downgrade early?
Yes. The discount applies only if you complete the full 12-month term. If you downgrade before then, we’ll recalculate your usage at the standard rate.
For monthly plans, can I change or cancel my subscription at any time?
Yes. Changes or cancellations take effect at the end of your current billing period.
What’s the difference between changing plans mid-cycle and at renewal time?
Mid-cycle upgrades take effect immediately, while downgrades are scheduled for your next billing date.
How much notice do I need to give to cancel my subscription?
We require 30 days’ notice to cancel your subscription.
If I cancel mid-billing cycle, when will my subscription end?
Your subscription will end 30 days from the date you give notice, even if that’s after your current billing date.
Will I be charged for an extra month if I cancel mid-cycle?
If your 30-day notice period extends beyond your current paid period, an additional charge will apply to cover the remaining days.
Will I receive a credit for unused time if I cancel early?
Yes, for annual plans. We’ll calculate your credit based on the unused portion of your subscription at the standard rate, with any discounts removed. Monthly plans do not receive a partial credit for unused days within a paid month.
How is the 30-day notice period applied for monthly vs annual subscriptions?
For monthly subscriptions, your service will end 30 days after your cancellation request, regardless of your billing date. For annual subscriptions, your refund is calculated from the end of your 30-day notice period.
Why does Kudosity require a notice period before cancellation?
The notice period ensures we can process your request, manage your account transition, and, if possible, help you get the most from the platform before you leave. It also allows time for you to back up or export your data, transfer settings, and ensure no important information is lost when your account is closed.
Can I continue to use the platform during my notice period?
Yes. You’ll have full access to your plan features until your subscription end date.
How will any credits be applied if I downgrade or cancel?
Credits are applied to your account for future invoices, or refunded if no future billing is scheduled, in line with our terms and conditions.
If I paid annually and cancel part way through, how is my refund calculated?
We calculate the refund based on the standard monthly rate for the time you used, deduct that from what you paid, and refund the balance.
Will my credit include any discounts I originally received?
No. Credits are based on standard rates, and any discounts are removed if you end your plan early.
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