Connecting with your customers: Insights and trends for engagement
Learn how to balance customer experience and ongoing regulatory changes with AI readiness.
Connecting with your customers
The latest trends tell us that improving customer experience is one of the biggest strategic business goals organisations are pursuing today.
Key takeaways:
How to do more with less, and where to invest in future growth opportunities.
Managing AI disruptions, declining customer experience, and economic uncertainty.
Delivering NextGen CX using generative AI technology.
The latest in compliance and how digital leaders overcome limitations for effective personalisation and targeting.
Presenters:
)
Tim Dillon
Founder & Director
Tecgh Research Asia
Tecgh Research Asia
)
Vicki Iszatt
Managing Director
OMDIGI Group
OMDIGI Group
)
Kate Thorpe
Customer Success Lead
Kudosity
Kudosity