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Sydney, Australia - Kudosity has entered a strategic commercial partnership with ProQuest, one of Australia’s leading Salesforce consultancies, to strengthen the delivery, validation and adoption of Salesforce integrated messaging. The partnership formalises a collaboration that enables both organisations to support customers seeking richer communication workflows powered by Kudosity’s platform and Salesforce.
Under the agreement, ProQuest will validate and implement the Kudosity Salesforce integration across defined customer use cases, including reviewing technical architecture, assessing data flows and configuration requirements, and ensuring alignment with best practice Salesforce standards. ProQuest will also deploy the integration within its own Salesforce environment to test scenarios such as customer feedback and Net Promoter Score programs.
ProQuest becomes Kudosity’s preferred technical delivery partner for customers using the Salesforce integration. Kudosity will provide first line customer triage, while ProQuest delivers second line technical support and resolution. This combined support model ensures a reliable, scalable experience for customers integrating messaging into Salesforce environments.
The partnership includes coordinated sales and marketing activity, customer demonstrations and a joint enablement program for both teams. A commercial framework has been established for integration delivery and managed service support, including structured integration packages and a monthly managed service designed to optimise and maintain customer deployments.
Tori Starkey, Director at Kudosity, said: “Our customers want streamlined, reliable communication inside Salesforce. ProQuest brings deep technical capability and a strong track record in delivering complex Salesforce solutions. This partnership enhances our ability to help organisations automate engagement and deliver more human, connected customer experiences.”
Aymericc Zito, CEO at ProQuest, said: “Salesforce customers are seeking integrated communication solutions that lift engagement and operational efficiency. Kudosity’s platform, combined with our delivery expertise, enables organisations to adopt messaging in a more controlled, scalable and impactful way.”
The partnership takes effect from 10 December 2025 and establishes a foundation for continued commercial collaboration, including referrals, implementation delivery, managed service support and future joint initiatives.
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About Kudosity
Kudosity is a messaging technology company that has been at the forefront of innovation for more than 20 years. With a focus on humanising business through conversation, Kudosity empowers businesses to build meaningful relationships with their customers through frictionless messaging experiences. Kudosity offers a range of capabilities, including global messaging and connectivity access, Software-as-a-Service (SaaS) messaging platforms with advanced contact, and campaign management, alongside limitless automation to empower businesses to communicate at scale while maintaining a personal touch.
Previously known as Burst SMS, the company rebranded to Kudosity as part of its evolution into a broader platform supporting customer communication at scale.
Media contact
Tori Starkey
Tori.Starkey@kudosity.com
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