Utilising SMS for
Appointment Reminders
Keep your schedule full and your clients informed with an automated SMS reminder system from Kudosity. Simple to set up, easy to scale, and proven to reduce missed bookings.
Stop no-shows before they happen
Missed appointments cost more than just time; they hit your bottom line and damage client trust. Whether you run a clinic, salon, consultancy, or trade service, ensuring your clients turn up on time is essential.
Reduce operational losses
More consistent attendance means more predictable revenue for your business.
Improve customer experience
Clients can confirm, cancel, or reschedule directly from their phones, without needing logins, downloads, or hassle.
Reclaim admin time
Manual call-outs and follow-up emails take time, time your staff could spend elsewhere.
Why choose SMS for appointment reminders
Compared to phone calls or emails, SMS gets seen fast. With open rates over 95%, appointment reminder texts offer unbeatable visibility, speed, and convenience.
Cost-efficient messaging
SMS reminders are a cost-efficient, reliable way to ensure your communications get read. For only a few cents per message, you can make use of an automated system with high deliverability and read rates. Your clients and customers can be easily kept informed about appointments, reservations, and more.
Messages that get read
With SMS, you have a low-pressure means of communication that doesn't require an immediate response like a phone call, and it has a much higher open rate than email. With 90% of SMS messages read three minutes after being sent, they are the best way to deliver SMS reminders.
Easy to use automation
Automating SMS reminder messages is easy with our online SMS service. Use one of our existing direct or Zapier SMS integrations to connect Kudosity with your other apps. Or, build your own with our flexible SMS API. Set up your automated reminder messages once and let our SMS software do the rest.
Use case examples
Reaching out to thousands of contacts can be time-consuming with traditional practices. Calls may go unanswered, and your emails may be left unread. But messaging is a powerful tool that cuts through the noise.
Appointment Reminders
Healthcare clinics, hospitals, and other healthcare practitioners can use an SMS reminder system to help prevent no-shows, improve organisational efficiency, and safeguard revenue.
Booking Reservations
Never leave a table or room vacant again. Confirm your reservations seamlessly with an automated texting service, enabling customers to confirm or cancel their reservations ahead of time.
Events Reminders
Whether you host an online webinar or an in-person event, reminding your audience to attend can increase customer engagement and improve your bottom line.
Follow-ups & Prescriptions
Extend care by sending SMS patient reminders to encourage clients to book their follow-up appointments or to refill their prescriptions.
Billing & Collections
A friendly payment reminder SMS can gently remind customers of any upcoming or overdue payments.
Flight Reminders
Send flight timing and hotel check-in and check-out reminders. Take the opportunity to send SMS feedback reminders after check-out to see how to improve your customer satisfaction.
How appointment reminder SMS works
Setting up automated reminders via SMS is simple with Kudosity’s platform. Here’s how it works in practice:
Seamless Integration
Connect your calendar or booking software to the Kudosity SMS engine, it could be a CRM, POS system, healthcare scheduler, or custom-built platform.
Message Setup
Choose from pre-built templates or create your own, complete with dynamic fields for names, dates, times, locations, and custom links.
Schedule Sends
Decide when to send your appointment reminders, options include 72 hours, 24 hours, or even 1 hour before the scheduled time.
Two-Way Replies
Customers can reply to confirm, cancel, or reschedule directly from their phones. There is no login or form, just a smooth experience.
Built for Simplicity. Trusted for Scale
Whether you're a solo operator or managing thousands of bookings, Kudosity’s platform supports:
Speed
Our fast SMS service delivers messages in seconds—perfect for alerts, updates, and promos when timing matters.
Reliability
Kudosity guarantees 100% delivery to carrier. All messages are sent through ON-NET connections to local carriers—no grey routing.
Scalable solutions
Our platform scales with your business, from small projects to global campaigns, with developer-friendly APIs and custom messaging.
Global reach & 24/7 support
Reach 114+ countries securely and compliantly. Kudosity offers 24/7 real support. No bots, just real people.
SMS compliance, covered
Operating in healthcare, finance or government? Kudosity helps you meet Australian privacy and anti-spam laws with secure data handling, opt-out controls, and built-in consent management.
Start sending SMS reminders with Kudosity
Book more appointments, save admin time, and keep your customers in the loop automatically. Kudosity gives you the tools to do it all with fast, compliant SMS.
Get a personalised demo or speak to support to set up in minutes.
FAQs
What industries benefit most from using appointment reminder SMS with Kudosity?
Kudosity's SMS appointment reminders are ideal for any business that books time-based services. This includes healthcare practices, beauty salons, legal firms, trades, consultants, and automotive services. If you rely on scheduled appointments, SMS reminders can significantly reduce no-shows.
How do I schedule an SMS appointment reminder using Kudosity?
Scheduling a text reminder is simple. Once the campaign is created, you choose your send times (like 24 hours or 1 hour before an appointment), set the message content using a template, and let Kudosity automate the send. Everything is managed from one central platform.
How can I track the performance of my appointment reminder messages?
Kudosity’s real-time dashboard shows delivery rates, open rates, and client responses. You’ll know exactly who received, opened, and acted on your SMS appointment reminders.
How do I write an effective appointment reminder SMS?
Start with the client’s name, mention the date and time clearly, and provide instructions if needed (e.g. "Reply YES to confirm"). With Kudosity, you can personalise messages using dynamic fields and pull from a library of proven templates.
How does Kudosity integrate with my existing booking software or CRM?
Kudosity connects easily with popular scheduling tools, CRMs, and custom systems through secure APIs. Integration is fast and supported by our technical team, ensuring a seamless setup without disrupting your operations.
What our customers say
Within the first 90 minutes, there was a 4x increase in website visitors and sales increased by 59%. What's even more exciting is the significant growth in first-time customers and returning customers.
A true game changer. Their NLP solution was the most effective marketing tool we've ever used for lead qualification at Uber.
Fast dedicated support. We love the local support and account management team. They're always very responsive to all our enquiries or ideas on how we can make the most of the platform.
Our first Giving Day was a success in reaching our $1M target with a two-touchpoint journey and conversational AI. We even had a $10k donation come through from an SMS touchpoint.
We started sending an SMS campaign only a month ago to 100,000+ customers and experienced a 20% increase in revenue, with increased site visits and conversions. We expect this to increase even further for Black Friday
We just completed our first conversational AI SMS pilot, it was focused on re-engaging candidates across our database that we haven't spoken to recently. We had amazing results, over 25% of people engaged in the conversation and around 5% of those we spoke to have now re-engaged.
SMS works well with email as it has a higher open rate. Anything can happen on an event day too, so it's also a great broadcast tool to have on hand because it's so much quicker to prepare and send.
The conversational SMS journey allows us to give customers the flexibility to choose when they want to be contacted. It's improved our contact strategy by reducing unnecessary calls and resulted in a 53% engagement rate.
Our phone calls with potential talent would be on average up to 7 minutes. Productivity and efficiency improved significantly when hundreds of messages could be sent within 10 seconds.
We were looking for an efficient solution that allowed us to improve our ability to service our customers' needs. The implementation of conversational Al did this and more; the results proved to be a game changer.
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